Lee Underwood Heating & A/C Inc

Lee Underwood Heating & A/C Inc operates out of Kerrville, Texas as a longtime HVAC outfit focused on keeping homes comfortable through the Hill Country's hot summers and occasional cold snaps. Established in 1985, the company stands as one of the older operations in the area and runs the familiar blue vans around town. They hold the TACL B003202C license and handle the full range of heating and cooling work that local homeowners need, from routine checks to full equipment swaps. The outfit has weathered economic shifts over the decades while sticking to straightforward dealings with customers who call for help with their systems.

Technicians from the crew handle jobs like swapping out old window air conditioners that stopped cooling properly, such as the two units replaced for an elderly resident after years of inadequate performance. They also address central air problems, including cases where a quick suggestion over the phone got a unit running again without a full service call. Duct cleaning appointments come up too, though scheduling can slip when equipment issues arise on their end. Homeowners mention Lee and Mr. Underwood showing up for repeat work on failing systems, and the small crew steps in for fixes on both window units and whole-house setups that local families rely on during peak weather.

Customers give steady credit for the practical fixes and willingness to work with older equipment or simple troubleshooting that saves a trip, along with the family-run approach that shows up for years of service in Kerrville. Some note reliable outcomes on replacements and repairs that restore cooling fast, while others point to delays in scheduled duct work that affect timing. The mix adds up to steady but not top marks across the jobs completed. DIRT Score 3.56 from 13 reviews on Finds.

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“All I can is WOW! This company and Mr. Underwood is incredible. My 89 year old mother has several A/C window units that have not been cooling adequately for years. So, I recently purchased two new window A/C units and called Underwood Heating and A/C to come out and replace the units to which they graciously booked us right away. Unfortunately, when they arrived we realized that the units were not the right size for the windows and extensive framing would be needed in order to accommodate the units. Mr. Underwood made a referral on the spot and was honest and genuine and told us they he didn't feel he could frame the windows himself. Needless to say, the party that he referred us to completed the job this morning and my mother now has adequate cooling in her home in this 100 plus degree heat. Thank you Underwood Heating and A/C! You guys are the BEST! I would recommend you above anyone else in Kerrville for heating and A/C needs.”

“I contacted Underwood's in August to get our heating ducts cleaned. we made app. for September 10th at 9 a.m., 10 a.m. came no one was here. I called Underwood's, spoke to Mr. Underwood; the machine was broke and it should be fixed in a couple weeks. he assured me he had my number and name and would call me as soon as the machine was fixed. It's now December 2nd and I've not heard from them. Would not recommend.”

“I don't know why my name is not on here, I am not Donn Bauer. I am Nancy S. Our A/C was not working. We had an appointment but Lee called and said "let's try this to see if this is the problem"... It worked. How nice of him to help us this way!! We have used Lee for several years and are always very happy with his service!!!”

“The Underwood's are a small town family owned business that have been around a long time. Always willing to help, serve and fix your HVAC problems.”

“If Heating Or AC Needs Good 5 Star Service Call Underwoods Heating & AC Service Of Kerrville They Will Come Over And Fix Your AC Or Heating System And Get It Back Online or Install A All New System and Provide Good Service Always Underwoods Heating & AC Has Been Serving Kerrville & The Hill Country For Over 39 Yrs Since 1985 And Beyond Call Underwoods Heating & AC Today The Best In Kerrville”