Valley Wide Appliance

Valley Wide Appliance is based in Brownsville, TX and handles HVAC work for the community there. The local weather with its high temperatures and humidity means air conditioning units and similar equipment see heavy use and need attention often. Homeowners in the area call for service when things go wrong with their systems or connected appliances. The company has a group of technicians who cover the valley including trips to spots like McAllen and South Padre Island. They deal with the practical side of keeping homes comfortable in south Texas conditions where dust and moisture add to the wear on units. People who live in motor homes during the winter months also reach out when their equipment requires checks or fixes before the season changes.

They send technicians like Victor who fixed a washer late on a Saturday evening after it broke down and the owner needed help right away. Mario made a special trip back to the island area to look at a washer arriving by five after a morning call and charging one hundred thirty dollars for the visit plus labor and tax. The team also handles refrigerator issues and microwave problems working with brands like Samsung and doing repairs for stores like Lowes. In one case they required the customer to remove the microwave and empty the freezer ahead of time for a motor home job that came up while the owner dealt with other matters. These calls show how the crew responds to breakdowns across different appliance types that tie into home comfort systems.

The low score reflects mixed feedback on price and communication with some customers unhappy about charges and prep requirements while others note good speed and quality from specific techs like Mark and Mario. Speed stands out when they come after hours or make exceptions for timing on urgent fixes. Quality gets praise for knowing the equipment but price draws complaints in certain reviews where the total added up quickly. Communication varies based on how the job is handled from start to finish with clear updates helping some cases more than others. DIRT Score 1.49 from 16 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“The is the second time I’ve called them, once for my dryer and now for my washer. Victor was awesome. He knows his stuff. He went out of his way on a Saturday at 6:30 pm to fix my broken down washer. Great job. Great service.”

“Mario was great. I called him around 11:00. He wasn’t planning on returning to SPI but he made an exception. I gave him my appliance info and he and his partner were at my place by 5;00pm. The price just to go to my place to see what was wrong was $130. The labor was $60 and tax $15. My washer is fixed.”

“Wish I could do negative stars. Had them out in February while my husband was hospitalized to check out a microwave and refrigerator. We were Winter Texans living in a motor home so they required I have microwave removed in advance and freezer in bottom of fridge emptied. They charged $194+ to incorrectly diagnose each item. The primary tech did not speak English and the guy that did was slick. You sensed you were being taken. They told me they would take a charge card so I thought I was safe. When they came out they said no and demanded a check. I was very uncomfortable. Called manufacturers GE and Maytag and was provided proper diagnosis. Bought new GE microwave and Maytag sent parts for refrigerator. Mobile RV repair took care of the rest . Reported to Better Business Bureau. They would not respond to them. Called me once and said they would give my money back; they did not. This outfit is nothing more than a few con men taking advantage of Winter Texans and possibly others.”

“Excellent service, they came to check my Samsung refrigerator at 6pm in Mcallen and the next day Samsung knew about the refrigerator problem. Very professional guys. They also work for Lowes repairs. I highly recommend them. Call them early morning to make an appointment. I will for sure use their business again.”

“I had an experience with one of workers . Vulgar lazy like they didn’t want to work tried to ask me details on fridge practically trying to make me fix it through the phone. Samsung fridge and they were gonna pay but very unprofessional answered the phone hello. Not saying valley wide appliance even if it’s a cell phone that’s a company cell not yours. I’m glad to see all the one stars and that’s cause we have too. I would not even recommend they come into your house .The way this guy was talking , he just sounds like he hate his job. Called Samsung back set me up with another company. Thank you Samsung.”