Big Fish Hvac, Llc

Big Fish HVAC, LLC works out of Hays County, Texas, where they focus on heating, ventilation, and air conditioning repairs plus refrigeration service for homes and businesses. The outfit deals with the heavy demands of Texas weather, including rooftop units on commercial buildings and ice machines that support local kitchens. Their crew handles both planned upkeep and sudden failures, bringing tools and know-how straight to the job without extra layers of management. In Hays County the summers hit hard on equipment, so steady HVAC attention prevents bigger headaches for property owners who rely on consistent cooling year after year.

Technicians like Eric and Roberto show up to handle the real work on site. Eric performed preventative maintenance on RTUs and stayed to address an extra issue instead of handing it off, while also diagnosing refrigeration problems that other outfits had only patched temporarily. Roberto arrived the next day after an ice machine call, explained the fault clearly, completed the repair on time, and waited to confirm the unit ran properly before leaving. Customers note the same pattern of quick arrivals, direct fixes, and clear talk about what broke and why. The crew keeps commercial and residential systems moving without dragging out visits or creating repeat calls.

Homeowners and business owners in the area consistently point to fast scheduling, solid repairs that last, fair pricing on the work performed, and straightforward updates throughout each visit. Reviews highlight how the technicians avoid shortcuts and actually finish jobs right the first time, which builds trust over multiple service stops. That record of reliable outcomes across dozens of calls adds up to steady results. DIRT Score 4.41 from 47 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Eric did a great job taking care of us today with preventative maintenance on our RTU’s. He even tried fix an issue while being here to instead of passing it on to the next servicing professional. Profesional, timely, and a good attitude. Thanks for helping us out for us Eric.”

“After multiple service calls with other companies that resulted in only temporary fixes, we were fortunate to find Big Fish. Eric was friendly, courteous, and quickly diagnosed the issue with our refrigeration system. He thoroughly explained the repair process and pointed out areas where some preventative maintenance could help prevent future breakdowns. Eric was able to arrive promptly, diagnose, and complete the repair before we had to begin the painstaking process of moving product, a huge relief for our team. Despite our challenging security and elevator setup, he demonstrated exceptional patience and professionalism throughout the entire visit. We are incredibly grateful for the fast response, efficient repair, and thoughtful follow-up. Highly satisfied with the overall experience and would confidently recommend Big Fish for any commercial refrigeration needs. Thank you Eric!”

“Roberto came and repaired my ice machine which I was so thankful for! He came the day after the work order was created and explained what the issue was to me. He arrived on time and fixed it in a timely manner. He also stayed to make sure it was working which I appreciated.”

“Big Fish has the best customer service and are always so quick to get anything fixed. You’ll be glad if Roberto shows up!”

“Lack of communication with upper management. We had to hire someone else to fix the problems they caused.”