Miracool Inc

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“I wanted to love this place because the front desk staff was incredibly welcoming, nice, and made scheduling a next-day appointment a total breeze. Unfortunately, the actual consultation, which I went in for specifically and only for microneedling, totally missed the mark and felt like a rushed sales pitch. When the consultation started, the provider asked for my name but didn't even introduce herself, which immediately set a weird tone. She jumped right into explaining what microneedling was and walked through the process. To her credit, that technical explanation and her straightforward insight were helpful, and I appreciated that directness initially since we are talking about my face. However, she completely lacked intentionality. I went in excited, ready to explain my skin goals and discuss what I wanted. Instead, I was spoken at rather than with. She pushed what 'everyone else does' instead of asking why I was even seeking treatment in the first place, leaving me feeling like I had absolutely no say in my own skincare plan. What really gave me the 'ick,' though, was how she repeatedly emphasized the price difference between services. She never asked what my budget was, but because I look young, she clearly made unprompted assumptions about what I could afford. Had she actually asked, I could have explained that pricing isn't an issue for me, but her judgmental attitude completely shut down the conversation. By the end of it, I felt so judged and unheard that I completely lost all motivation to even ask the questions I had prepared. I am not posting this looking for a generic public apology from the business. Instead, the managers and staff need to invest in better training on basic people skills and learning how to actually listen to a potential client. I will absolutely not be returning here for any services and am taking my business elsewhere.”

“I had a terrible experience with the Brea location, and their level of unprofessionalism is unacceptable. My appointment was changed at the last minute, and no one bothered to notify me. I drove over an hour and a half, wasting my time, gas, and energy, only to be told when I arrived that my appointment no longer existed and had been pushed to a later date. The only response I received was a weak apology. There was zero accountability and no real effort to make things right—no compensation, no voucher, nothing. Completely disrespectful to a paying customer. When I pushed back, I was offered a “free” facial, which quickly turned out to be meaningless since the next available appointment was over three hours away. That is not a solution—it is a brush-off. This business clearly has no respect for its customers’ time and operates with a complete lack of professionalism. I would strongly advise others to avoid this place unless you are willing to risk having your time wasted with no regard or remedy. The location is next to a grocery store in the same building.I should have expected this. ALSO I SEE THAT A MONTH AGO GABY POSTED ON THIS REVIEWS SECTION SOMETHING SAYING SHE WAS NOT TREATED VERY WELL….SHE STATES SHE FELT VERY JUDGED! READ IT FOR YOURSELF”

“I love Mirako Spa because I actually feel comfortable going there. It’s not overly fancy or flashy, but that’s honestly part of what I appreciate. The staff is always warm and friendly, and they never try to upsell you. I’ve been to several medspas over the last few years, and while many of them are beautiful and luxurious, they can feel stuck up or constantly push treatments you may not even need. Mirako is the opposite. My favorite part is Jenny. She is incredible — so friendly, down-to-earth, and real. She never oversteps or pressures you. In fact, when I kept asking whether I should do Thermage, she actually told me to wait and focus on getting my skin under control first. Most places would have happily sold me on it just to make money, and that honesty made me trust her even more. When I first came to Jenny, my skin was freaking out — constant breakouts and a very congested chin. It took about 6 months to a year to really get things under control, but she carefully tailored my treatments over time to address everything gradually and properly. Now my skin has never been better. I’ll continue coming for my monthly facials, microneedling, and other treatments. I truly can’t say enough good things about Jenny and the team here.”

“Absolutely loved my experience at this spa! The place is clean, cozy, and super relaxing. Helen and Jenny, the managers, are both so kind and welcoming, they really made me feel at home. You can tell they genuinely care about their clients. The service was great from start to finish. I left feeling refreshed and well taken care of. Highly recommend this spot if you’re looking to treat yourself. Big thanks to Helen and Jenny for such a lovely experience!”

“Absolutely loved my facial experience and Jessica was so detailed and I just loved everything about her through my time there. Would definitely recommend!”