Arctic Heating & Air

Arctic Heating & Air handles HVAC work out of Lancaster. They install new AC systems, fix existing units, and handle service calls for both heating and cooling. Customers call them for repairs in homes and for troubleshooting when systems stop working right. The company sends techs like Angel for full installations and others for quick fixes on older equipment.

Homeowners describe jobs that include putting in complete new AC setups where Angel handled every step and kept the site clean. Jonathan fixed issues for an out of state owner by sending videos and photos while working alone in the house. Joseph explained needed replacements on old parts and gave time estimates for each task. Gabriel and Lazaro diagnosed problems in a mountain home then handled the repairs on the spot with some future recommendations.

The crew reaches customers fast with appointments resolved inside a day and they keep in touch through calls texts and video during the work. They travel to spots like Tehachapi without issue and focus on clear explanations plus honest pricing without added services. Reviewers note the techs stay professional and answer questions directly while working on both routine maintenance and bigger jobs.

Most feedback praises the knowledge and care shown on site with only occasional complaints about costs. The company holds a strong track record across hundreds of reviews. DIRT Score 4.8 from 926 reviews on Finds.

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“I recently had a new AC system installed by Arctic Air, and I couldn’t be happier with the experience. Angel handled the installation and did an outstanding job from start to finish. He was professional, knowledgeable, and paid close attention to every detail throughout the installation process. Angel and his team took the time to answer my questions, kept the work area clean, and made sure everything was operating perfectly before leaving.”

“Jonathan was amazing! I live out of the state so he was in the house without super. He called, texted, and FaceTimed me during work. He took before pictures and provided plenty of videos of his work and sent them to me as things were being fixed. He was very knowledgeable and showed a deep concern for me as the customer. He displayed exceptional customer service and didn’t appear to inflate costs or try to push services that I didn’t need. He was honest and did a great job! Artic Air communicated with me and was able to get my issues resolved within 24 hours of me scheduling the appointment. I would definitely recommend Artic Air and Jonathan specifically!!”

“I have used these guys several times and they are great. Highly recommend. Today, Joseph didn't disappoint. He explained everything clearly. Great experience. He warned us about old components that need to be replaced and gave us estimates and the approximate time it takes to complete each job. For HVAC and plumbing I recommend Artic Air.”

“Miguel was nice but the service itself definitely seemed like a scam. Had I known he wasn’t going to do anything I would have never agreed to pay the $99. He attempted to charge almost $1400 to replace 4 items that cost around $120 for all. He informed me that labor itself was $180. I then asked how much it would be if I aid for the parts separate and just paid the labor. Mind you this was after I paid the $99 and he sent me an invoice that totaled to $522. I don’t see how the labor went up that much when he’s servicing the same parts. This company definitely does not seem like an honest company nor is it reasonable. For that amount I could just buy a new one. I asked for the parts I needed and it literally came out to $120.44 for all 4 parts. I also did review the invoice and there’s no detailed price aside anything. I understand this is a business but this seems beyond unreasonable and a waste a money. I will not be recommending and I hope you learn to do right by your customers.”

“I can't say enough about Arctic air! We live way up in the mountains in Tehachapi, and they had no problem coming to our house. They are high-tech, personable, efficient and extremely professional. Both Gabriel and Lazaro were amazing, diagnosed the problem, did some troubleshooting, and took care of everything. They even had recommendations for what to do in the near future. I will not hesitate to call them again or to recommend them fully! Well done guys!!”