Service Tek

Service Tek runs as a locally owned HVAC company based in Bastrop Texas and covers the town plus nearby areas. They have handled air conditioning heating and commercial refrigeration since 1976 with upfront pricing and full respect for manufacturer warranties across every brand and model. Homeowners and business owners turn to them for routine checks as well as full installs or repairs when the Texas heat and swings put heavy strain on systems year after year. The crew stays ready for emergency calls around the clock so folks do not sit without cooling or heat during peak seasons.

They handle air conditioning installation repair and maintenance along with heating work and commercial refrigeration setups on both homes and local businesses. Owner Chris answers calls fast and has reached a condo inside one hour to fix smart home technical problems on the spot with clear know how. Service techs roll up in uniform right on time to sort lighting setups Sonos networks water sensor issues and related problems then finish the whole job inside an hour while keeping things professional. They also take on complete heating and cooling installs plus refrigeration service that keeps equipment running without added delays or surprise costs.

Customers point to fast arrivals solid knowledge and straight talk that solves issues right away as the main strengths though some feedback on bigger projects comes in more mixed. Speed and quality draw the most consistent comments while price notes vary more from job to job. DIRT Score 3.47 from 60 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I recently reached out to Chris, the owner, to walk through my new construction home and discuss potential AV and automation options. At the time, we had just moved in and were in the middle of unpacking and getting settled. The purpose of the visit was simply to walk through the home, discuss possibilities, and begin thinking through what an AV and home automation setup might look like. During the walkthrough, Chris asked several questions about the TV mounts I had purchased. However, the mounts were still wrapped and packed away, so I didn’t have all of the specific details he was asking for at the time. Because we were in the middle of unpacking and also had travel coming up, I asked if I could reconnect in a couple of months once we were more settled and able to provide the information and photos he requested. When he left my home, he said that was perfectly fine and told me to contact him when I was ready and to send pictures of everything. About two and a half months later, once we were fully settled and ready to move forward, I reached back out to reconnect. My home is a $2.5 million new construction property, and I was looking to explore a comprehensive AV and automation setup. Instead of continuing the conversation or discussing next steps, Chris simply referred me to another company. The response felt brief and somewhat dismissive, and there was no explanation as to why they were no longer interested in the project. Given the scope of what I’m looking to do in my home, I asked for clarification. After waiting about a day and a half without receiving any follow-up or additional context, I decided to look up the company’s reviews and noticed a number of comments referencing poor customer service, which unfortunately aligned with my experience. What makes this disappointing is that I had known Chris and his wife many years ago when I worked as an insurance agent and had always remembered them as kind people. Because of that past experience, I initially trusted the business without doing additional research. In hindsight, I should have done my due diligence sooner. I’m sharing this experience simply as a reminder that it’s always important to research companies carefully, even when you believe you know the people involved. Clear communication, professionalism, and follow-through matter—especially when homeowners are planning significant investments in their homes.”

“The owner Chris came out to my condo within one hour and solved all of our smart home technical problems. He was friendly, fast, knowledgeable, and efficient. I read all of the reviews prior to calling them out and they definitely performed five out of five star service.”

“The customer service of this company is absolutely phenomenal. They are quick to show up and know exactly what they are doing. I would definitely have them come back out to my condominium again anytime!”

“We had service tech come out to our home recently and fix all of my lighting, Sonos, water sensor network, and other issues. They fixed it within an hour and showed up on time in uniform and were very professional. I will definitely keep them on my speed dial.”

“This may very be the worst company I’ve ever dealt with in my life. Absolutely zero communication from anyone with Service Tech. I ordered motorized bug screens for my back patio back in June 2024 and gave them a $10,000 deposit. Now, here we are in January 2025 and I still have no product, I’m out $10k, and still can’t reach anybody with this company. I spoke briefly to their owner Chris about a month ago, and was assured that he would get to the bottom of what’s going on with my order and call me back the same day. Again, that was a month ago and I still haven’t heard a word back from him or anyone else with Service Tech. When you call their office, they use a third-party answering service. Don’t bother leaving them a message because nobody with Service Tech will ever call you back. That seems to be their MO in a nutshell. I’m assuming what happened was that they got my money and never ordered my product and now they’re too scared to even scramble to come up with an excuse and talk to me. I’m beyond pissed at this point. I feel that they’ve just stolen $10,000 from me and that I may need to seek legal action. If you’re looking for any products related to audio/visual or motorized outdoor screens for your back Patio, I would suggest finding another company. Worst mistake I think I’ve ever made hiring Service Tech.”