Dr. Rescue, Llc

Dr. Rescue LLC runs as an HVAC outfit based in Conroe Texas at 2 Tartan Ct where they focus on cooling and heating repairs for residential properties. The company handles service calls across the local area and connects with home warranty providers to address air conditioning breakdowns and heating problems that homeowners face in the Texas heat. They advertise house calls for these jobs and maintain a phone line for scheduling though much of the work comes through warranty referrals rather than direct outreach.

Technicians from the company conduct assessments on systems such as upstairs AC units and deliver quotes for full replacements that have reached over six thousand dollars out of pocket. In practice this means showing up for scheduled appointments tied to warranties yet customers report arrivals running two and a half hours late or complete no-shows after initial bookings. Office contact stays limited to voicemail drops with no follow up callbacks even after multiple messages left over several days on issues like nonresponsive AC equipment.

Homeowners in Conroe have flagged repeated shortfalls in reaching anyone by phone and getting timely responses on HVAC service requests which drags down marks for communication and speed. Assessment quality draws criticism when quotes land high without clear next steps while price feedback stays negative on replacement costs that force extra spending. These patterns across hundreds of reviews shape the overall standing for the trade in the area. DIRT Score 5 from 415 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I was connected to this company through my landlords home warranty and they are very non responsive. You cannot reach their office by phone. You can only leave a VM and they do not call you back. I have left at least three VM in the past 4 days and nothing.... I hate to give a bad review without the service appointment even happening. I hope this review catches somebody's attention and they finally call me to set up the service call. I will be happy to update my review once completed.... Service request: 3251673”

“Do not waste your time with Dr. Rescue. They were sent out through Landmark Home Warranty. Their assessment of my upstairs a/c unit was that it needed to be replaced with an out of pocket expense of over $6,800.00. After the assessment, they failed to answer the phone or respond to any emails from me and Landmark Home Warranty. I had a different a/c company through Landmark Home Warranty come out and repair my unit for $195.00. My initial.problem started in early October and we suffered without a/c upstairs until today. Do yourself a favor and pass on this company. You will save yourself a lot of lost time and aggravation.”

“I was connected to this company through my home warranty and they were very nonresponsive. You cannot reach their office by phone. You can only leave a VM and they do not call you back. They showed up 2 1/2 hours late for the appointment and as of this review, we have yet to hear from them about resolving our water heater problem. I would not recommend this company.”

“You can’t reach any one on the phone. The number has no company name and goes to voice mail. You leave a message and no one returns your calls. This company was booked thru our home warranty. Scheduled this past Monday 8-12. No one showed up. I texted the number that sent the appt at 1 asking for update they said tech was stuck on job. At 3 asked to reschedule we did for today again 8-12. It’s 1:30 no show and still have not heard from anyone.”

“The technician claims that we needed Freon in our ac unit which is a closed system but said there was no leak in our unit. Charged us almost $500.00. I think they just wanted our money because we use Landmark Home Warranty and the service call would only pay $75.00. With all the heat we’ve been having, I believe it was just the capacitor which we’ve had to have replaced before. ***I am editing my previous review. The technician who serviced our ac unit contacted me today. We spoke about my concerns, and he was quite gracious in his explanations. He clarified that there was actually a leak and that he did put a stop leak ingredient as well as freon in our unit. It was not a capacitor as I had thought. I want to give a shout out thank you to this gentleman for following up with my concern. I am truly grateful for the time he took to reach out to me to ensure great customer satisfaction. I know it is hot outside when he and other technicians are working on our equipment. Mr. K, thank you!”