J Star Service Inc

J Star Service Inc operates out of Conroe, Texas as an HVAC contractor. They focus on keeping homes and small commercial buildings comfortable through the long hot summers in the area. The crew handles service calls for air conditioning repairs and putting in new equipment. Often they step in after builders wrap up a new house or when a warranty company sends them out on a job. They understand the local weather that makes units work overtime from spring right into fall. Their work covers basic cooling checks all the way to swapping out entire systems that fail during peak heat.

Customers report techs like Tracy showing up fast, such as within two hours on a hot July day when the air conditioning stopped working completely. They got the unit back online without dragging things out or charging too much. One project at a hair studio meant installing a fresh water heater along with a new sink and four shampoo bowls. The team finished that work quickly and left the place clean enough to keep operating. Other visits involved checking air conditioning on brand new homes where the setup wasn't cooling as it should. Still, some of those stops ended with more talk than actual fixes getting the system right.

Feedback from customers shows a mixed picture on the results. People like the fast response times and fair costs when the job gets handled properly. On the other side, there are notes about appointments missed after being set, no one showing up, and poor reasons given when cooling problems stick around. The speed and how they keep in touch come across as inconsistent in many cases. Quality comes through stronger when things go well. DIRT Score 3.36 from 128 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Unreliable. This company was assigned to repair our a/c unit by my home warranty company. I called made an appointment. They said they would call in the morning to give me a window for arrival. I didn't hear from them by lunch so I called the. No one answered so I left a voicemail. I waited 2 hours and they still didn't call. So I called my home warranty company. They tried to call them and they got their voicemail to. This is the 2nd time I've experienced this with them. I will not accept another service ticket with them.”

“My A/C quit in the heat of the day in July and here in Texas at that, I called J-Star Services and within 2 hours had someone out to my home and my air conditioning running again thank you Tracy and J-Star Services for being fast, friendly, and thankfully affordable.”

“I had a fantastic experience with J-star. They helped us install a new water heater, a sink, and four shampoo bowls, and I was honestly blown away by how quickly they got everything done. The team was incredibly professional and respectful of our space.”

“The builder we purchased our house from hired this company to install the A/C and plumbing in 2024. Around September of 2024, we asked them to come out and check the A/C because it was not cooling properly. I was given excuses from my ceilings are too high to my blinds not being thick enough. In April of this year, we discovered a leak in the wall because the A/C drain was not glued, and we had to call another company because J Star was not answering the phone. We were told by emergency plumber (separate company) that it looked as if it had been leaking inside the walls since it was first turned on. I had to have an additional company come out and dry out the walls and ensure there was no mold. J Star came out to glue the drain pipe, but did not have anyone repair the holes in my wall, it was like that for a month until we had it repaired by a different company! During summer, we had to have a different A/C company come out and determine why the A/C was not cooling properly only to be told the air return was not properly installed and the cooling efficiency was low as a result. J Star sent a different company out to correct the return which slightly fixed the A/C, but did not help enough. After having another A/C company come out. It was discovered that J Star left the limited warranty paperwork in the A/C coils!!! We are out $1300 because of J Star, and we have tried to be gracious and allow them time to reimburse us, but after 8 months of excuses, enough is enough. I do not recommend this company to anyone.”

“Jim the owner came and made the service call today to repair my AC. He was very nice and professional. He explained what apparently happened to cause the AC to stop working and luckily it was an easy fix. Not many companies would work on a holiday nor would the owner be out making sure their customers are taken care of. He even helped me close all the windows I had open once the AC was up and running. 😁 thank you Jim for being so thorough in your work to ensure all was working properly and taking care of your customers. Definitely a company I would recommend and use again.”