Dallas Refrigeration Inc

Dallas Refrigeration Inc is a HVAC company based in Dallas, Texas that specializes in both heating and cooling services. They focus on refrigeration and air conditioning work for commercial locations like stores and cafes as well as other properties. In a city with hot summers and sudden weather shifts, these technicians handle repairs on cooling equipment that keeps businesses running smoothly. From fixing broken units to maintaining systems that control temperature and air flow, they cover the needs of local property managers who deal with equipment failures that can shut down operations or spoil perishable goods quickly.

They send techs out for commercial AC repair jobs where systems stop cooling properly during peak seasons. For instance, at a tea shop location in Plano they fixed multiple ice machines that were not producing ice as needed. Cory took care of that work and provided clear answers on what was wrong and how it got resolved without extra visits. Walk in cooler repairs also come up often, with proposals to replace refrigerant and address leaks or other problems in cafe settings inside commercial office buildings. The team works on these in stores and restaurants around Dallas where equipment runs nonstop and breaks from heavy daily use in the heat.

Customers consistently praise the quality of the repairs completed by the technicians and the way they explain the fixes on commercial refrigeration equipment like ice machines. They note good communication during the jobs and solid results that get everything working again without repeated service calls. The speed of the work stands out when systems need quick attention to avoid business downtime, and the overall price fits what managers expect for HVAC service in Dallas. In the hot Texas climate reliable service on these units matters a lot to keep places operational. DIRT Score 4.95 from 142 reviews on Finds.

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“Extremely disappointing experience — unprofessional and dishonest billing. I scheduled a commercial AC repair with this company, and the whole experience was frustrating from start to finish. The first technician came a day early just to “inspect” the area. He parked far away from my store, took 20 minutes just to bring a ladder, then spent another 30 minutes on the phone instead of working. After an hour of wasting time, he told me the unit could be repaired and that he’d return the next day with another person. The next day, two technicians came, spent about two hours total, and then told me that the unit could not be repaired after all. Altogether, that’s maybe three hours of actual work (with lots of downtime), not the ten hours they later claimed. Without sending me any invoice or even notifying me, they charged $1,500 directly from my bank account. When I called to question it, they said it was for “10 hours of labor” — which is completely false. I even reviewed my CCTV footage and confirmed they were barely here for three hours. This kind of business practice is unacceptable. No transparency, no professionalism, and zero respect for customers’ time or money. I would strongly advise others to avoid this company unless you want to deal with surprise charges and wasted time. Don’t be fooled by seeing 5 stars here. They are giving discounts for rating 5 stars.”

“I work at HTeaO in Plano Texas and we had this company come out to fix up all of our commercial ice machines. They did a fantastic job, highly recommend. Cory from pro refrigeration was spot on with his work and had an answer for every question i asked. Very pleased with the work done by this company!”

“Very disappointed with their service. They charged my account without permission and never provided a quote or receipt. Technicians were at my store for less than 3 hours total, yet billed me $1,500. Based on CCTV, they left multiple times during the job and still didn’t fix the issue. I am also challenging you to sent me the screenshot that you sent me the receipt or you called to discuss the charges after work. Extremely unprofessional and poor communication — would not recommend.”

“Not a good experience. I would have given 0 stars but you have to give at least 1 to post. James came out and gave a proposal for walk in cooler repairs for our cafe at a commercial office building we manage. We approved the initial repairs - replace refrigerant, we sent the email approval backup and they came out. We were later billed twice the amount we initially approved. We were billed for 13 hours of OT. No repairs were made - no refrigerant was added. We found out James had left 2 days prior and Michael S. came out to do the repairs. Michael S. spent a great deal of time on the phone and smoking cigarettes as our cameras showed - thus he clocked OT and basically did nothing. I explained this to Richard when I initially called and told him I had an issue with the OT and we did not approve the additional charges. I submitted the original approved proposal for payment and I was waiting on our company to issue a check and I just saw my credit card had been billed the larger - unapproved amount. I am the one that approves the proposals......Not happy - This review is to be continued.”

“Called them for an issue with a walk in, Chris guided me over the phone how to fix the problem. They will be the only call I make in the future.”