Five Star Mechanical Services

Five Star Mechanical Services runs HVAC operations right in Dallas, TX. They handle both commercial buildings and homes across the area, dealing with installs, repairs, and routine service on heating and cooling gear. The crew shows up for everything from full system replacements to quick fixes when units break down in the Texas heat. Customers call them in for jobs that need to hold up under daily use without constant callbacks. Local conditions with long summers and sudden cold snaps mean systems face constant strain, so the company focuses on setups built for steady performance year after year.

They put in a two zone Daikin Heat Pump matched to Endura indoor units on one project, with Andrew keeping an eye on the whole job from survey through completion so everything ran right the first time. Tom handled a full service call where he stayed until the work met every standard. Matthew showed up for a repair, diagnosed the problem fast, and got the system back online without extra visits. Tyler arrived for residential spring maintenance on time, used shoe covers on carpet, checked the equipment thoroughly, and walked the homeowner through what he found. These steps cover common calls like heat pump installs, same day fixes on broken units, and seasonal checks that keep airflow and temperatures stable.

Customers keep mentioning how these techs show up when promised, explain the work in plain terms, and leave the place clean. The installs come out tight with no callbacks, repairs get done the same day, and the crew stays polite even on long days. That steady record on quality and communication adds up across hundreds of jobs. DIRT Score 5.0 from 225 reviews on Finds.

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“We had an excellent experience with Five Star Mechanical. Our technician, Tom, was professional, polite, and did an outstanding job from start to finish. He truly went above and beyond to make sure everything was done properly and that we were completely satisfied. It’s rare today to find someone so knowledgeable, courteous, and dedicated to great customer service. I highly recommend Five Star Mechanical and especially Tom for anyone looking for quality work and a positive experience.”

“We had a two zone Daikin Heat Pump installed, matched with the new Endura indoor units. All work was perfectly done right the first time and the units they installed all functioned perfectly and exceeded our expectations. Our project manager Andrew surveyed our job and was there every step of the way. He answered all my questions and advised me of the best options. We were very impressed with the installation team as well. Rodolfo and Renne are real pro's. The company sent well-trained workers, including a licensed electrician, and got this job done in one day.”

“Matthew the technician was knowledgeable, courteous, and took care of the issue quickly. We were very pleased with how he went about the repair.”

“We had an appointment for Residential Spring Maintenance today, and Tyler did an outstanding job. He arrived on time, was courteous, and even brought his own shoe covers—which I truly appreciated, especially with carpet in the house. The inspection was thorough, and he took the time to explain everything clearly and offer helpful advice. Tyler was both professional and polite. Five Star Mechanical continues to impress us and we’re happy with their excellent service.”

“FIVE STARS for Five Star Mechanical!!! Please know we waited since the end of August to write this review. We wanted to test and see how the AC and the Heat Pump worked in order to make a thorough and meaningful review. All work was perfectly done right the first time and the units they installed all functioned perfectly and exceeded our expectations. We are very pleased with the extensive project that this company and its employees had completed on our home. I say employees as this company sent well-trained workers directly employed by them (not subcontracted). We had 2 huge AC units; running at 11seer. (low rating for cooling by today's standards) Two Trane's one had pooped out and the other ran at 3 kw an hour OUCH! We settled on replacing both Trane's with the Bosch Heat Pump Condenser 20+ SEER rating for cooling and a much more efficient cost-wise for heating saving a lot in Natural Gas during the shoulder seasons. We had matching Bosch Air Handlers installed in the attic. Variable Speed which is a huge difference in the units that they replaced. Heating from early spring to late November. When the temperatures outside are above 35 degrees. They set it up as a hybrid system, below 35 degrees the gas furnace operates, and above 35 degrees the heat pump operates which is a significant saving on the cost of Natural Gas. This was a big project and Five Star professionally emailed written specific and complete estimate and set the date and arrived on time; they sent well-trained, polite, professional employees. I kid you not there was notable talent in the crew. Some were powerfully strong and one genius, Matthew, I must mention ran the wires from the attic to the units he fussed to make it perfect. He ran the wires to the new wifi thermostats and patiently conveyed the operations of these advanced controllers. Five Star properly guided us for our needs, they applied for the PSEG rebate and arranged for the check to be directly sent to us in our name. The rebate was a nice percentage of the cost of this project. They also prepared an official Certificate of Capital Improvement form ST-124 and emailed it. Every phone call was answered by a courteous, competent helpful staff member. We took two previous estimates and the other two companies did not even come close to the honesty and professionalism of this outstanding company. UPDATE...4/3/2025 I wanted to convey that. We signed up for the maintenance contract end. We had a winter maintenance and a spring maintenance since. It is well worth the cost as once again. A very knowledgeable service man Matthew did both services as well as install one more Honeywell Home T10+Pro Smart thermostat. Now every thermostat in our home is controllable via my cellphone anywhere. A great convenience. ⭐️⭐️⭐️⭐️⭐️ STAR is Still Highly Recommended! Thank you✨️”