Globus Management Group Llc

Globus Management Group Llc works as an HVAC outfit based in Dallas Texas. They focus on air conditioning and heating repairs along with routine maintenance for residential properties around the city. Homeowners often reach out to them when systems fail especially during peak summer heat or through home warranty arrangements that dispatch crews for fixes. The outfit takes calls for appointments but the record shows repeated problems with how those get handled from the start.

Their crews handle jobs like air conditioner tune ups and emergency repairs when units stop working in extreme conditions such as one hundred degree indoor temperatures. Technicians get sent out after warranty companies refer the calls yet multiple accounts describe missed scheduled times and slow responses that leave homes without cooling for days or even weeks. One case involved two separate maintenance appointments that fell through due to internal mix ups while another saw a service manager hang up during a follow up inquiry after nearly two weeks without air. Additional calls led to technicians claiming fixes that did not hold leaving customers to request return visits only to face arguments over the phone.

Customers across the board point to the same issues with slow callbacks poor handling of urgent breakdowns and technicians who do not resolve problems on the first try which drives down every rating category from speed to communication and overall quality. These patterns repeat in the feedback without exception leading straight to the low mark. DIRT Score 1.99 from 26 reviews on Finds.

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“Two appointments were placed for maintenance, and both were screwed up by individuals at this company not paying attention or not communicating. Even after they failed to honor the appointed time twice, we tried to set up another appointment that was fair and still within their hours of operation, but still somewhat on our own terms, and they were unwilling to work with us. We lost valuable time that we had to take off from work because of their negligence.”

“Horrible company. No one in the company knows what they are doing. Takes days for a return call and they do not understand the word -EMERGENCY. Had my air conditioner go out when it was 100 degrees in the house, and they wanted to schedule for several days later. When I finally got a call from them, I had already had the problem repaired with a reputable company. They are vendors for an even worse Home Warranty Company. I would NEVER use this company if I had to pay out of my pocket, and the only way I am calling them is because the home warranty company hires them. A toilet repair took over a month because they had to order parts, then never returned calls. Follow up with this company is pathetic.”

“This company has the worst customer service ever, do not use this company if you have any choice at all. I have gone almost two weeks without air conditioning because of the lack of confidence in their technicians and when I called to get an answer about service the "service manager" Ashley hung up on me. I understand that problems will occur in the process but it is there job to help provide solutions that will temporarily fix the problem. She called my home warranty to request reassignment because she didn't want to handle problems. Do not ever use this company.”

“Absolutely the WORST customer service I have ever experienced. I don't appreciate being cussed out on the phone when I ask a company to come BACK out to fix a problem they told me was already fixed. My air conditioner went out on Monday evening. I called my home warranty people and they sent out Globus the next day. The guy seemed like he knew what he was doing, changed my filter and told me everything was good to go. And it was. For 3 days. Today, I get home and my air conditioning is again out. I call the company and the woman on the phone told me they couldn't send anyone out until Monday. I'm sorry, but no. You were supposed to have already had someone fix this problem and now I have to wait 3 days for someone to come fix it again. Ridiculous. And then, after telling the woman I would have someone else come out and fix the problem, she tells me to "Do whatever I want to do, they will get payed regardless." I'm sorry, but no. My home warranty people have assured me that they will not only stop payment, but will also be removing them from their list of recommended businesses. I also plan to file a complaint with the BBB. DO NOT USE THESE PEOPLE!”

“Still have a giant pile of dirt that was supposed to be replaced Tuesday. They called the cops on my tenant because he refused to pay an invoice that they would not show him. It took 3 emails to get the permit number for the city to try to recoup some of my water bill. No response to my queries about the dirt since Monday. If the dirt is not replaced, my next step is BBB.”