Hancock'S Heating And Air Llc

Hancock's Heating And Air Llc operates out of Dallas, TX as a local HVAC outfit that handles heating and cooling work for both homes and businesses. They focus on furnace repairs, air conditioning fixes, heat pump installs, and full ventilation needs, stepping in for routine checks or sudden breakdowns that hit during the area's hot summers and occasional cold snaps. Free estimates come standard when homeowners or property managers call in, and they cover everything from new unit setups to keeping older systems running without constant headaches. The crew stays ready for emergency calls on heating or cooling units that quit at the worst times, working directly with clients to sort out what fits the property best.

Their day to day covers roof mounted heat pump installations that hold up through seasons without leaks or failures, plus on site checks when water starts draining from units during cold operation like the one a customer noticed before heading out of town. Techs handle AC repairs and furnace work across residential properties, showing up with straightforward knowledge that gets systems back online fast. One review highlighted the owner as a stand up guy who keeps things old school, with techs staying friendly while diagnosing and fixing issues on the spot rather than pushing unnecessary add ons. They also manage commercial ventilation and cooling jobs, making sure units in rentals or offices stay reliable after years of use.

Customers keep coming back because the work shows up on time, holds quality through follow up visits, and lands at fair prices without surprise charges that some other outfits tack on. Reviews note the crew communicates clearly about what broke and how they fixed it, whether it's a heat pump on the roof or an AC unit acting up in summer, which builds trust over multiple jobs. That mix of solid repairs and no nonsense approach adds up to the rating they carry. DIRT Score 4.11 from 53 reviews on Finds.

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“They installed a heat pump on the roof last summer, no issues. We recently (Dec 2018) noticed water draining from the unit down the roof and dripping off when the unit was on for a while in the cold so I called them to check it out while we would be away on vacation. The lady said no problem, they could do it if we were gone which is great. The guy showed while we were away since we left instructions how to get onto the property. He checked it out, wrote a note saying it was operating properly and why we were seeing the water. We appreciated not having to be there and either taking a day off work or changing vacation dates, them showing and us trusting them enough. The trust wouldn't have been there had I not earlier been to their office, met the staff & owner and saw their operation first hand and talked to some of the techs when they initially came out. Any company can screw something up, we all make mistakes (they didn't) but when you have trust in any person or company you know you can rely on them in a pinch. I do trust them to do the work and give me an honest answer. Thanks to whomever came out. Ed Lardner”

“License #586163 Plate#37765U1 This person drove dangerously and without hesitation. They caused the left lane on 198 heading west to full stop from 75mph to 0 and aggressively forced two drivers to the side of the road by swerving. Assumed the driver was under the influence. Called the company number but no one answered. Regardless of the company's actual services. Bad representative for anyone”

“This company provides old school top-notch service. The owner is a stand up guy who treats his customers right. Techs are always friendly and knowledgeable. Would highly recommend for anyone’s AC needs. 👍🏼”

“After 24 years of working with this company to service my 4 rental homes in Visalia and having purchased three complete HVAC systems to the tune of $20,000 , I am severing my ties with your business. When an unauthorized $800 bill was generated due to an inept -untrained new employee who failed to get the authorization for the job, and your failure to mitigate the charges to a reasonable cost, I have decided to take my business elsewhere. If you cannot consider the value of the Thousands of dollars over the last 24 years, we are talking well over $35,000 in service calls and repairs paid by me to you, and you are not willing to cough up to the fact that you screwed up, then my business will go elsewhere. I will have to pay the $800 bill as you will put a mechanics lien on my property, but just remember that this will be our last rodeo. This is not a way to run a business. a 24 year relationship should count for something and you should be able to fess up to the fact that you took it upon yourself to do a job without authorization. Craig, you can thank Nancy and the new gal she failed to train for my walking away. Take care.”

“I have so many great things to say about this company. The one word every homeowner searches for HONESTY. The first AC repair shop I called nit picked my AC unit and quoted me $1700 but recommended a full replacement. Luis from Hancock Air Conditioning got me up and running in two hours for 1/4 the price. That's how you build brand loyalty ladies and gentlemen. Bravo!”