Humphrey & Associate Inc

Humphrey & Associate Inc works out of Dallas, Texas, where they focus on HVAC systems for homes and businesses. The brutal summer heat in North Texas keeps their techs busy with units that fail when temperatures spike above 100 degrees. They handle installations, routine maintenance, and emergency fixes on air conditioners and heating equipment that homeowners rely on year round. Common calls involve older systems struggling through long cooling seasons or sudden breakdowns right when families need them most.

Customers have called them for electrical projects alongside HVAC work, with one longtime client named Erik Schuyler using the company for over 20 years on both business and personal jobs. He noted they show up on time, keep communication clear, and finish without surprise charges while cleaning up after themselves. Other jobs mentioned include basic service calls that started fine but led to disputes when final bills jumped hundreds higher than the original quote. Drivers from the company have also been spotted on Dallas highways cutting through traffic or causing rear-end collisions while distracted.

Reviewers split sharply on performance, with praise for punctual arrivals and solid quality on some jobs but repeated complaints about rising costs after the initial visit and follow-up silence when questions came up. Driving habits drew extra criticism, including incidents where employees acted recklessly on the road. These patterns across multiple accounts explain the lower marks on speed, price transparency, and overall communication. DIRT Score 2.09 from 17 reviews on Finds.

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“I have used Humphrey & Associates for over 20 years for both business and personal electrical work I need to have done. They care about communication, quality and are very punctual. No hidden fees or costs. They do amazing work and they always clean up their mess. I have had projects ranging from a couple hundred bucks to projects over $20k I currently have them working on a $3,500 project to run new power to a new piece of shop equipment I'm getting. These guys are high end professional electricians. I've dealt with Jeff over the years and the relationship is great. It's almost like having your own group of personal electricians. I highly recommended this company. Zero issues or problems with them in over 20 years.”

“One of their cars rear-ended me because the driver was distracted by his phone, and they have many complaints about this. They should hire more responsible drivers. I'm going to file a claim with their insurance company.”

“Initially came out and did what we called them for, we were told from an associate within the company one cost , and then the cost increased by hundreds . The communication after we disputed the cost stopped as if there was no need for an explanation and said bill needs to be paid. Ended up having another electric company come out that was up front and honest and took care of all of our electrical. Definitely no follow up on quotes and billing corrections . Lots of miscommunication internally with this company. No one wants to take accountability for mistakes anymore and this company is no exception. There are better companies out there, stay away from this one. Btw , bill has been paid. That wasn’t the problem, the overbilling with no explanation was .”

“Employee truck cutting through traffic on the highway and giving people the finger. Will never use this company if they allow their employees to act this way. SXM-9739”

“Unit #1057 or #1067 Cut us off multiple times without a turn signal”