Milestone Electric Inc.

Milestone Electric Inc. operates out of Dallas, Texas, where they focus on HVAC services for homes across the area along with electrical and plumbing work as part of their full lineup in the DFW region. Homeowners in Dallas often deal with extreme heat that puts heavy demands on air conditioning systems, and this company steps in to keep those units running right. Their background shows they have built a strong presence by taking on all kinds of repair and installation jobs that come up in Texas weather. They handle everything from basic tune ups to bigger replacements without adding extra steps that drag out the process.

Technicians handle calls for AC troubleshooting by showing up early and checking settings first to find simple fixes before any parts get ordered. Emily walked through safety steps on one visit and pointed out products that stop small issues from turning into big expenses later. Jacob Kellar installed an EV charger in a garage and laid out every wire and connection so the owners understood the full setup. Aaron Moriarity spotted multiple factors behind one cooling problem and started with adjustments instead of listing repairs right away. These jobs cover routine maintenance, new equipment adds, and emergency fixes common when summer hits Dallas hard.

Customers keep coming back because the crew communicates well about what needs doing and sticks to straight talk on costs and options without pressure. Reviews highlight how the workers show up prepared and handle jobs without making things complicated. The consistent feedback points to solid performance on getting things fixed right the first time and keeping folks informed along the way. DIRT Score 5.0 from 1450 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I have had a couple unfortunate incidents with Milestone and after the first incident, I should have canceled my Advantage membership. I did not, however, bc i spoke with a manager who ended up giving me a decent price and asking for another opportunity to earn their business. From a customer service standpoint, he was spot on. And I appreciated that. Fast forward to the 2nd and final encounter. During the cold we noticed our outside unit not defrosting as normal. Made the call, got a same day appointment, and within a couple hours, there was a tech at our door. This is the beginning of the issues. The tech was nice, but it was immediately apparent he was not experienced. I know this bc almost immediately, he was on the phone describing what he was looking at and whoever was on the phone was trying to walk him through the process. The tech took off the covers of the inside unit, somehow determined that the zone control board was bad, and direct wired several wires together to "make a work around" so we could have some heat during the cold. He stated that the downstairs thermostat would work and it would be OK in the interim since heat rises (we have a 2 story home). He proceeds to show us a video as they normally do, and presented us with the option of replacing the zone control board. That total came out to be over $2k!! We declined accepting this obviously and upon telling him no, his attitude and body language changed. He couldnt have been more interested. We told him that since the unit was about 10 years old, we were going to look at replacing the unit and do so by summer. I then learn that for him to do what he did, it would cost me nearly $400! I understand it was a Sunday, and it was cold out, but geesh.....it would have been nice if Milestone had advised of the increased service call amount, etc as opposed to work being started, then we get hit with a price. I go upstair, open the closet where the inside unit is and I immediately see things wrong. Screws not put back in place, covers not fully placed, wire hanging that was not previously hanging, and tape removed but not replaced. Completely unacceptable, and all bc I did not want to pay $2k for a zone control board that costs far less than that and takes about 20 minutes to install. It was pretty sad, honestly, but I will not give my hard earned money to a company who couldnt care less!”

“Emily was my technician today and she was over the top fabulous. She was kind, informative and thorough. Emily educated me on safety tips and recommended products and service to get ahead of future problems that will cause me more expense in the future. I couldn’t be more pleased with my service provider! Extra points for being a dog lover and stopping to pet Rory to make her comfortable.”

“We needed a EV charger installed in our garage. Milestone is always our go to so I reached out to them. Jacob Kellar was absolutely outstanding to work with. His knowledge, professionalism, and attention to detail truly set him apart. He took the time to thoroughly explain everything to us in a way that was easy to understand and made sure we felt comfortable and informed throughout the entire process. What we appreciated most was his patience and willingness to answer every question without ever making us feel rushed. It’s clear that Jacob genuinely cares about his clients and takes pride in providing exceptional service. His expertise and professionalism gave us complete confidence, and we couldn’t have asked for a better experience. Highly recommend!”

“***Update: Aaron Moriarity came first thing Monday AM and worked to figure out the contributing factors to our issue. He discovered a list of potential issues and informed us of them. However, he didn’t try to push us to take action on the list of repairs and instead started with adjusting settings and operating recommendations (no cost) to see if our problem resolves after a few days. He gave us his direct contact info to update him about status and stated he’d cone back out to do the other repairs if the settings / operating advice didn’t fix our humidity issue. Very friendly and built trust that they weren’t on a mission to invoice as much as possible. Milestone will be our service provider for all future service needs! *** Nice folks but was hoping for on time arrival (arrived a few minutes after 50; arrival window was 2-5p). Techs were coming to Rockwall fron Grapevine - seemed like dispatching could’ve arranged the day better than that, given Mesquite Milestone location on i30. Unfortunately, the issue was unable to be resolved by techs (friendly guys, but said we’d need someone else with more expertise to come back). A follow up appointment was scheduled for next week. Disappointing outcome after carving out an afternoon for the initial appointment.”

“Ashton came out today to service my equipment for the season. He was polite, thoughtful to cover his shoes when entering my home, and was very good at explaining what he was doing, and at the end went through everything he had done today and the status of my equipment. I am ready for the summer! Thank you, Ashton and Milestone as always for making sure my home stays operational whether it is air-conditioning, plumbing, or garage doors, Milestone handles it all efficiently!”