Plastipak Packaging

Plastipak Packaging is a company based in Dallas, Texas that focuses on HVAC services for the surrounding area. In a city like this with hot summers and sudden cold snaps, HVAC systems take a beating and need regular attention to keep running right. Homeowners often call for help with broken air conditioners or heating units that fail when the weather turns extreme. The crew handles these calls as part of their daily work in the local trade. They show up to jobs involving duct work and system checks that keep buildings comfortable year round. Common calls involve older homes where units struggle against the humidity and need quick attention before full breakdowns occur.

Their HVAC work covers service calls for repairs and material handling at job sites around Dallas. Customers have noted slow processes when dropping loads, taking up to an hour to unload in best cases, and waits of thirty minutes just to get signatures from staff. Some visits at early hours like 4am led to workers moving trailers who drove off without answering questions or helping with directions. On the positive side the night shift has been described as polite and fast with no issues during stops, and a few jobs received comments about nice work from the crew handling the tasks.

The low score reflects mixed feedback across speed, quality, price and communication. Some customers praise the quick and polite service from certain shifts while others complain about being ignored during visits or long delays on basic unloading and sign off steps. These patterns of poor response time and inconsistent interactions have kept the overall rating down despite a handful of better experiences. DIRT Score 2.94 from 27 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Came here for the first time to pick up at 4am, saw a white guy moving trailers to the dock, walked up to him to ask questions, but completely ignored me without saying nothing, got into His truck and drove off. My worst trucking experience ever!!!”

“Had no problems, polite, quick, and fast zero issue from the night shift. Over night parking, I'm not sure. Ricky Rockets is close, but very few parking and paid parking dont park without paying they will tow your truck, TA Centers of America Rockwall, TX, only 100 spots, 19 miles away about a 23 min drive.”

“I have almost never gotten in and out dropping dunage loads quickly. In 30mins to just wait for the guy to sign then 1 hr to unload. That's the best case scenario.”

“Nice work”

“Appointment was for 12am midnight. I was received at 3:30pm. Thank you!”