Texas Air Temperature Systems

Texas Air Temperature Systems works out of Dallas, Texas in the HVAC trade where they handle equipment service along with parts distribution for heating and cooling systems. The local climate brings brutal summer heat that forces air conditioners to run constantly and break down often while winter cold snaps demand reliable furnace and water heater support. Homeowners and businesses face frequent issues with compressors coils and burners so the company supplies components from manufacturers to address those breakdowns. They list service parts and equipment capabilities as core activities which fits the steady demand in a city where HVAC failures can leave properties uncomfortable fast during peak weather swings.

Their work involves taking orders for specific items like burner parts on direct contact water heaters from Power Flame and attempting rush shipments from the manufacturer when customers call in. Technicians such as Mark Meyer handle on site service requests sometimes with last minute scheduling while the parts side manages inventory for repairs. Yet operations often include repeated follow up calls for delivery updates that stretch past two weeks and a parts department that leaves phones unanswered during business hours. Drivers in trucks like unit 155 also cover routes that support these jobs across the Dallas area when systems need components replaced quickly to restore function.

Customers point to repeated shortfalls in communication where updates on part arrivals never arrive and phone inquiries go ignored which drags out repair timelines. Speed suffers from multi week delays on orders while quality questions arise from safety reports like a truck running a red light into traffic. Price and overall handling draw complaints too when bills go unpaid after work gets completed. These patterns across dozens of reviews explain the lower standing in the directory. DIRT Score 2.61 from 31 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Mark Meyer asked us at last minute to cater for 8 people a few weeks ago, at last minute. Even calling at 7 am that morning and even wanted it delivered. We made it happen and now is avoiding paying for services rendered. Calls and emails are not being answered. Not good for your business with employees who beg at last minute and then not Paying. This will be 1 of several bad reviews of bad business until this is resolved.”

“Parts department cant even answer the phone”

“We ordered some burner parts for our direct contact water heater as they are the distributor for Power Flame. I asked for them to be rushed from the manufacturer. Every time we call to get an update on the eta of the parts, we never hear back from them. Going on 2.5 weeks now. We were told they would ship yesterday.... Not sure of what the status is. I'll update this review after parts arrive. Update We received the parts we ordered and the rep that helped us was very patient polite and knowledgeable. Will use them again!!!!”

“Truck ran a red light and pulled out into oncoming traffic. Truck 155”

“Benjamin Frazier goes beyond expected and delivers every time on sales and knowing his equipment. Always sends me quotes within minutes and is truly on top of his game! It’s truly one of kind of service this man brings to our Company, thanks Ben!”