Town East Heating & Air Conditioning

Town East Heating & Air Conditioning handles HVAC work for homes and businesses around Dallas, Texas. The company takes calls for air conditioning and heating systems in a city where summer heat pushes units hard and breakdowns hit at the worst times. They send technicians out for service on residential properties as well as commercial spots, covering the basic maintenance and repair needs that come with Texas weather. Homeowners often deal with older units that require attention before the hottest months set in, and this outfit steps in for those jobs along with bigger replacements when systems reach the end of their life.

Technicians from the company show up to check systems that might be low on Freon by just a pound or so, and they have handled refills to keep things running through the summer. They also get called for full replacements on multiple old air conditioning units at one property, along with service visits that sometimes involve more than one person on site for a full day. One customer noted a tech arrived without clear knowledge of the equipment and the bill came in over five hundred dollars, while another mentioned a one hundred fifty five dollar service charge on top of other fees after a quick system inspection. Scheduling can stretch out several days even when the heat is on, leading some to cancel and find faster options elsewhere, though replacements on three units earned praise for solid results and reasonable cost from long time locals who switched after trying other outfits.

Reviews show a split on how the work lands, with complaints about slow response times in peak season, high charges for basic checks, and uneven skill from some techs on service calls. Positive notes focus on clear value and expertise during unit replacements that other companies could not match after years of subpar results. Speed and communication draw the most criticism when appointments run late or details on costs come as a surprise, while quality holds up better on the bigger replacement jobs. The overall record reflects these ups and downs across dozens of jobs. DIRT Score 3.31 from 44 reviews on Finds.

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“I called the office to schedule someone to come out. They scheduled me 6 days out. We're in in summer in Texas. I called another company and found someone who could come out the next day. I called to cancel the appointment 1.5 hrs later. I receive a call the next day saying they sent someone out sooner. I notified the tech that I had cancelled the appointment. A few minutes later, I received a nasty call from the office saying I never cancelled my appointment and they would never service me again. Her tone was not appreciated.”

“I called the day before to have someone come check my system, and they came out the next day. It turned out the Freon was only low by a pound, but I went ahead with the refill to prevent any issues over the summer. When I received the bill, I was surprised to see a $155 service charge along with other unexpected fees. I was never told there would be a charge just for coming out, which was frustrating. Lesson learned: always ask ahead of time what is the fee just to check the system. Forgot to mention most places show you a picture of what the freon was before and then after, they did not do so. Ask for s photo, I was so mad at the additional fee I forgot to ask for the photo. 🤦‍♂️”

“BEWARE!!!! I have used Town East for many years for my home and businesses, and I am so disappointed in them. They came out to service my business, sent a tech that had no idea what he was doing, and then charged me over $500 for the service call and said that it would require two men a full day to clean and repair a 3 year old air conditioner for an additional $1700. Then, they jacked me around for over 3 weeks, finally telling me they did not want to do the job. I called another company and they had the unit cleaned and running perfectly for $350 the next day. This company is no longer reputable and i wonder how much of the thousands of dollars worth of work they have done for me has been unnecessary!”

“I've lived in HOT Dallas area for over 25 years ... used HOUCK, Joplin and others to service my 3 AC units for years. Based on sub-par service from both of them I turned to Town East Heating & AC. They just replaced the 2nd old AC unit for us and what great service, expertise and value. I will never use another company. They fixed issues that others "said" they fixed but never did! Call Town East for dependable, honest service!!!”

“Town East has been maintaining our 20 years old AC and 30 years old furnace for the past 20 years, which we wanted to replace for a more efficient system. Kirby from Town East gave us a competitive quote on a Carrier system. Town East did a good job on the installation, arriving on time, Kirby did an outstanding job making sure that everything is installed correctly and the crew also checked the attic ducts and fixed/replaced any leaks and anything loose, and finally checked that the system works correctly with the new thermostat. Kirby did not try to upsell equipment not necessary, but was more than happy to quote/install if asked/requested. New HVAC system has been running great for the last month, we are very happy.”