Air Repair Inc Dba Air Repair Pros

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“Edited to add: I changed it from 2 stars to 4 stars because the management team reached out and made it right and because of that we would reconsider using them in the future. I wanted to share our experience. The night of July 3rd our AC stopped working so the morning of the 4th we called Air repair pros to come out. We were so glad they were able to come quickly and not even holiday, but we did not have a good experience. We have two small kids so we could not wait until it was not a holiday/weekend for someone to come out. We knew we’d have to pay $130 just for them to come out, but they tried to oversell us dishonestly. In the first photo you’ll see that he told us “electrical components” needed to be fixed and it would be $1029. My husband and I talked privately and went back out to ask him what exactly needed to be fixed. It was then that he told my husband “ Capacitor, contactor, start circuit(compressor saver).” (I’m putting that in quotes because my husband wrote it in his phone as he was being told these three items.) My husband and I privately talked again, then the worker came in to talk to us. About 15 minutes into the conversation we found out the start circuit was something we didn’t even have to begin with, it was just recommended to extend the life of the other two items. I was growing concerned that first these items were originally quoted as a bundle issue and then to find out one wasn’t even a necessary repair. We asked him if there was any warranty on the work being done and if he could give us an itemized sheet of what was all being done with any details of work warranty on the sheet. What he gave us was the second screenshot. We told him we appreciate him coming out but we’d like to get a second opinion. He then kept saying “I can just change the capacitor.” Which is strange because first it was over $1k of work and now he can just change the capacitor? We ended up of course having to pay for the $130 holiday visit anyway and pay for another company to come out just to find out 1.) it was just the capacitor and 2.) the unit we have doesn’t need a start circuit. After the guy from Air Repair Pros left the company called us to follow up and told us they could come back and just change the capacitor. Which again reiterated to us that they were dishonest in the first place. I’m frustrated we had to pay $130 for dishonest overselling. I’m not even sure if I’ve even written a bad Google review before because I only like to write positive reviews, but I want to warn others that this might happen.”

“I had an excellent experience with this company from start to finish. Andrew was extremely thorough, professional, and knowledgeable while inspecting my HVAC system and addressing concerns with my extremely dirty ductwork. Rather than trying to upsell unnecessary services, he took the time to explain everything clearly and provided honest, practical solutions that made sense for my situation. The entire process was transparent, fairly priced, and completely stress-free. What really stood out was the level of customer service, not only from Andrew, but from the company as a whole. Their communication, professionalism, and attention to detail were the best I’ve ever experienced from an HVAC contractor. It’s refreshing to find a company that genuinely puts the customer first. I highly recommend them to anyone needing HVAC services, and I will absolutely be using this company and requesting Andrew again in the future.”

“Had my new HVAC system replaced today. Salvatore and Angel showed up and were very professional and courteous. They worked hard but were pretty quiet while working. Even let my cat help them One day and now my house is cool. Great job”

“After a rough first service call, I received a follow up call to see if there was a way to make things right. I agreed to let them send another tech out to look at the issue. He was able to get us back up and cooling and went above and beyond by waiting out a little weather late on a Sunday. Finding a company that takes customer satisfaction seriously these days is rare and I’m glad there are still a few out there. I will definitely continue service and highly recommend Air Repair Pros to anyone in need. No company is perfect. But a company that is willing to go the extra mile for a customer in need is one I will have no problem recommending in the future.”

“Very pleased with the emergency service we received today. Jace was efficient, friendly, and got us up and running in 90 minutes. He offered us multiple solutions, explained each option thoroughly, and let us decide without any pressure in any direction. We really appreciated that, as well as him informing us about our unit’s age and what to expect with it going forward. We are glad to have found a local company we can rely on!”