Aspen-Aire

Aspen-Aire takes care of heating and cooling needs for homes and businesses across Denton, Texas. They've handled HVAC work since 2006, covering air conditioning repairs, furnace service, heat pump installs, and geothermal setups along with indoor air quality additions like purifiers and humidifiers. Local homeowners and commercial customers reach out for tune-ups, full replacements, and emergency calls that keep systems running through summer heat and winter dips. The crew focuses on straightforward fixes and upgrades without pushing unnecessary equipment.

Technicians handle specific jobs like annual service memberships that cover both AC units and furnaces, where schedulers like Becky keep things organized and techs like Adam offer practical tips to boost efficiency on older machines. When heat fails in the middle of cold weather, crews such as Alex step in to diagnose and restore systems quickly without delays. Sales staff like Alex also walk through options for new installs, asking about family needs and layout to match the right equipment instead of defaulting to standard packages. They manage ductless systems, zoned cooling, water heater ties, and commercial service calls with the same direct approach.

Customers keep coming back because the work stays reliable and priced fairly, with clear explanations that build trust over time. Reviews highlight fast responses even on off-hour issues, solid quality on repairs that last, and communication that avoids surprises on costs or timelines. The team earns steady marks for showing up prepared and finishing jobs right the first time. DIRT Score 4.9 from 235 reviews on Finds.

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“Highly recommend this place. The service membership for AC unit and furnace is well worth it. Becky that scheduled my service was knowledgeable and very kind. Adam completed the service and provided good tips to make my machine work more efficient. Give them a call.”

“Of course, all our HVAC systems always seems to give us headaches during the worst times. Mine was giving me issues off and on and I finally made the call. To be honest, I have always had an issue with mechanics, salesman and residential contractors. Call it a trust issue I guess. But, going off my sister-in-law's recommendation, I called Aspen Aire. Alex, the one who answered, was right away up front, full of questions, and even better, full of answers. He showed up at my house promptly and immediately wanted to see and know. Not once did he try to tell or push (thats a big part of the distrust). Never. And with that, I appreciate that attitude above all else. I was the customer, not a consumer to push an agenda on. So he showed me some options, explained what was available, and described the products in depth. I myself work in the trades, and I appreciated the knowledge he shared with me. So I agreed with a plan he laid forth and went with it. That was on a Tuesday. Of course, during the cold months, it gets a bit busy for them but he actually got it scheduled that Friday. At least the house stayed above 48°, I lucked out there. And even then, Alex said if it was to rough, he would send a technician over to try and keep it running. Wow! What company does that? So Friday finally came! The installers showed up, right on time, and got right to work. My system, I found out was 39 years old. Wow, they dont make them like that anymore! I want to call out kudos, and a huge job well done to Dan and Javyn! Those 2 were fantastic. It was a well oiled machine in play! One went one way, took care of the AC unit and the other immediately attacked the old cumbersome beast in a pretty small room. Then they joined forces and conquered! So to lay it out, they took such good care of keeping my floors and walls clean and undamaged that when they left, you couldn't even tell anyone was there. So as the install continued, them, and Alex included, just went way above and beyond to make this right. Again, like I said, my system was ancient. There were a few Tweaks here and there that had to be completed to make this work, and all 3 didnt hesitate to do just that....make it work. I can't tell ya all how impressed I am at thier workmanship and professionalism. And to say I appreciate thier hard work and extra effort is to put it lightly. I've reviewed many a places and thrown good ones, and bad ones! I believe in an honest statement so others, such as those reading these reviews can rest assured that ya all will not be disappointed! At the end of the day, and it was a long one, Dan and Javyn took the extra time to vacume, sweep and clean the area. And what impressed me most, they even policed themselves by thier truck, even picking up small metal scrap that fell from the old system and truck. Impressed. I honestly would/will recommend Aspen Aire for anyone, even the doubters, like me. Again, thanks to Alex for being upfront, honest and professional. Also to Dan and Javyn for thier professionalism, hardwork, amazing detail and great attitudes, even later in the day on a Friday. They did such a great job! So the new system has been running for a bit now and its great. The heating is so much better and I cannot believe how quite it is. I love it. So we will see this summer how the other side does!! Im sure a whole lot better then the previous one! Thanks!!”

“Aspen Aire is a company with Quality People who truly care about their customers! My whole experience with them is above 5 stars but I have to give a big shout out to Alex. He was fantastic to work with & made everything go forward without a hitch! I had no heat in my house, I knew I was going to need to replace my furnace, especially with the frigid cold my house was beginning to become an icebox for my kids and I. I wasn't sure where to begin,even if I could get this done. Alex made things less intimidating & straight to the point, he made a plan and got the job done flawlessly! He was very resourceful and helped me learn about the different financing options to get this done.The guys that did the install were fantastic, knowledgeable and helped me learn about my unit to make sure I'd stay up on the upkeep! Very professional, clean & timely also!!As a single mom I dont know anything about these things, so having Alex, The guys & Aspen work with me to get heat in my house is truly blessing! I will forever be a customer & always recommend Aspen Aire.”

“Let me tell you what! This company has it all together! Alex, the salesman, felt less like a salesman and more like a friend. He asked the questions that mattered in regard to making sure the system that we had installed was the right solution for my family. No sales pitches like I got elsewhere just a genuine care for placing the right equipment in our home! He satisfied all my needs! Jeremiah and Dave, the installers, were phenomenal! From initial procedures, to the removal, all the way to the install of the new furnace and air conditioner they took time to make sure the details were all ironed out. Efficient and effective, very pleased. They even complimented my landscaping! All in all this company is definitely one I will be referring to anybody and everybody who needs furnace or AC work! Craig is ok too…”

“While somewhat, kind of prompt at first they became another HVAC Dealer abucted by aliens. I was told by the Tech on Saturday afternoon he will be back on Monday when he was at my house doing a diagnostic. Today on Tuesday afternoon I called and all I heard from the woman who answered the phone make one bad excuse after another. Claims the part is in. I don't believe her. She tried to justify her lousy customer service by saying she's taken 200 calls and just didn't have time to call me back. She kept bickering with me I wasn't in their system when I told her all that information was taken last week. When I said I have accomplished absoutely nothing by calling to find out my status she hung up on me. However before hanging up on me I asked her to explain if I am not in the system why/how could a Tech show up at my house on Saturday afternoon. She had no explanation. She told me parts were ordered, they're in and it was her fault she didn't call me with an update. She again stated it's her fault I wasn't called. But, and this is the part that makes no sense. I am not in their system. Therefore no follow up service. Just another HVAC company with zero sense of customer service. This place is a total cluster.”