Metrocrest Air Conditioning

Metrocrest Air Conditioning operates out of Denton, Texas, handling HVAC systems and power backup setups for homes in the area. They deal with the heavy load that North Texas summers put on cooling equipment, where heat lingers for weeks and forces units to work overtime. Homeowners reach out when systems fail during peak heat or when they need backup power during outages. The crew focuses on fixing things right away to get homes back to normal temperatures without dragging out the process.

Technicians such as Dave take on service calls that hit during the hottest periods. They show up on time, figure out the issue fast, and finish repairs the same day so people do not sit without cooling. Crews explain each step as they go and handle common problems like bad capacitors that stop working soon after install. Reviewers note that the work gets done without needing follow-up visits, and one homeowner has stuck with them for twenty years because the whole process stays simple from the first call to the last check. They also manage power backup solutions alongside regular HVAC repairs with crews that locate faults quickly and complete fixes on the spot.

Customers consistently mention the quick response times, same-day fixes, and straightforward updates from the technicians on every job. The repairs last through the tough summer months and come at fair prices without unexpected delays or extra charges. Communication stays clear so homeowners know exactly what went wrong and how it got resolved. The consistent results build trust over time with repeat calls for the same reliable service. DIRT Score 5.0 from 103 reviews on Finds.

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“Highly do not recommend. They have new techs working for them now that are not as experienced as Jayden. It was also confirmed to me that no work or parts they sell you are covered in any sort of warranty. For example capacitors are not covered even if they start failing within a month. I also had a situation where my line was over charged with Freon causing my unit to shut down off high discharge pressure. They wanted to charge $350 to take Freon back out of the system to get it running correctly again. Should also add their Freon is extremely marked up vs other companies in the area. Almost 3x the price per lb. Edit from their response: yes work was done in December and two months later (after winter) when I went to turn on the system it was no longer working. Tech who did work stated he was not aware how much Freon he put in system because the cold weather outside couldn’t give accurate reading. When system failed two months later, Third party company tested and stated too much was put in system. Metrocrest refused to take Freon out of my system that they over filled. And no one asked them to vent to atmosphere, it was to vent to a Freon tank. They often don’t like to take responsibility when their work fails. If you use, highly suggest you record interactions with their techs. Owner also lied about being available on weekends and discounts. It took me almost a full week to get a tech out after I called. And the multiple tech thing is only because their first tech Jayden quit.”

“Metrocrest gets out quickly and their technicians are friendly and knowledgeable. They find the problem fast get the repair done the same day. I highly recommend them if you need reliable HVAC service!”

“Technician arrived on time and did a great job. Professional, courteous and clearly communicated everything he was doing.”

“WOW! Experienced and top notch customer service!!! I have used Metrocrest AC for the last 20 years and this review is well overdue. I have never dealt with another service provider of any sort who has the total package like Dave with Metrocrest AC. I called him the first time in the dead heat of summertime in the middle of a 100+ degree week and he was able to squeeze me in last minute. He came out and replaced a motor capacitor for me on my outside unit after I had another company come out and tell me I needed a whole new unit and at the very least, a new fan motor. Dave saved me hundreds of dollars on that first trip and we've used him ever since. Here it is the dead heat of summer once again (20 years later) and Dave still showed up the same day and got us fixed up!! There are not many companies you can call where the owner is the one who shows up every time to work on your issues. Especially an owner that provides multiple options and detailed analysis of the problems without trying to up-sell you unnecessary equipment. Dave is the man and continues to impress after all these years. Kudos Dave for the honest and dependable company that you've created. I only wish other service companies could use your template for excellent customer service!!! Keep doing what you're doing!!!!”

“Dave has provided heat and air conditioning maintenance and repair services for us since around 2007 at four different locations. He is prompt to take phone calls and respond to phone messages or texts. He is reliable, keeping his appointments and finishing the service calls. Dave's professional demeanor is a plus. He is pleasant, to the point and communicates clearly. He knows how to solve problems. He doesn't do just the minimum to get by, and will point out other issues he discovers when servicing equipment. However, he is quick to tell you when you do not need to have services performed also. It is the right balance of honest business transactions that builds trust between a customer and a service provider. We recommend him to our family and friends without hesitation.”