Prime Ac And Heat

Dons Air Conditioning & Refrigeration handles HVAC work across Hunt County, Texas. The company takes on residential heating and cooling jobs in an area where summer heat and winter cold both put heavy demands on home systems. Crews show up for everything from full system replacements on units that have run for decades to quick fixes when equipment fails without warning. Homeowners in the county deal with aging installs that break down right when the weather shifts, and this outfit keeps those calls moving without dragging things out. They cover the full range of HVAC service needs that come up in local houses, from old units installed back in the early eighties to newer ones that still need attention after twenty years of use.

Technicians handle replacements on systems that quit during warming spells or freezing stretches, showing homeowners exactly where the old equipment failed and why it needs to come out. Robert walked one customer through a twenty two year old unit swap with clear explanations and kept the office side responsive on scheduling. Justin returned calls the same day for estimates on a 1982 system that died, then arrived promptly to lay out the details. Brandon and his partner rolled out within an hour of a late Friday call to restore cooling, while another crew addressed heating problems during a cold snap after a Monday morning contact. These jobs focus on getting the equipment running again fast and making sure the install holds up under Texas conditions.

Customers keep coming back because the work quality stays high, response times stay short, prices land fair, and explanations come across straight. Reviews highlight how the crews explain failures without confusion, show up when promised even during peak seasons, and complete installs or repairs without surprise costs. That consistency across speed, quality, pricing, and communication builds the track record. DIRT Score 5.0 from 192 reviews on Finds.

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“Absolute Perfection from Start to Finish!I cannot say enough good things about Prime AC and Heat. They just completed a full installation of an Amana S series system and completely redesigned my attic. The transformation and the quality of their work is unbelievable.The crew arrived at 8:00 AM and worked straight through the night until 1:45 AM the next morning. Their work ethic is impeccable, and the level of craftsmanship is beautiful. I have never experienced such top-notch, dedicated service in my life.A huge thank you to my designer Alfredo, George the boss, and Alex the lead installer for their incredible leadership on-site. Also, a shoutout to Patsy in the home office for making everything seamless. I am a very happy customer and proud to say I am now part of the Prime family! If you want the job done right, call Prime.”

“Great Service and extremely knowledgeable. Morgan came out and met with my wife. He provided excellent information. We knew the entire system was needing replacement for quite a while. Morgan gave us a few different options. We had a few other quotes. The t was clear to see Prime AC was by far the best choice. The entire system was installed the next day! Alex, Jesus and Alex showed up early and left no trace! A true professional job. Looking forward to recommending Prime AC Everytime someone asks for an AC guy!”

“Prime HVAC is indeed a ONE OF A KIND HVAC company. Their customer service and technical skills set the standard for their industry: after confirming my appointment, Alfredo came to my home to assess the situation and formulate the “plan”. He took pictures to share with the technicians so that they had a plan of attack. All of the technicians were talented and professional; they persevered through a long day of extensive work. Alfredo and Chase were available to assess the progress. I am beyond pleased with their work and their professionalism! Service companies should learn from Prime HVAC! Excellent job, Guys! Everyone in Plano, TX and the surrounding area should give them a try!”

“Senior Tech, Anthony, came after hours on a Sunday evening to assist with our AC malfunctioning. He diagnosed the problem, scheduled for another appointment for the morning after, and gave us a solution by giving us a window unit for the night. We so appreciate his help and honesty. FOLLOW UP: We had to get a brand new unit put in, which we knew was coming sooner than later. They did not try to upsell like some companies and their prices were extremely fair. Morgan was very informative and we did not feel pressured as we have in the past by other companies. I didn’t think the experience could get any better but then the install team arrived. Kevin and Alfonso were absolutely incredible. They even provided another window unit in a different part of the house to provide some relief while they installed the new unit. They truly provided the best service from start to finish and I can’t say enough good things about them. The quality of care for their customers is unmatched and if I could rate more than 5 stars, I would. They truly do care about you as a customer and we didn’t feel like just another number to them. We seriously had the best experience with the entire team.”

“I had a pleasant call with Heather to explain my AC repairs needed. She was very helpful and sent Alfredo same day!!! Alfredo was promptly on time, and evaluated my whole AC ducting work.The system was installed back in 2000, so it was in need of fixing and upgrading. A lot of the ducts had collapsed creating kinks and poor flow, plus 2 plenums had to be replaced for one with dampers to improve pressure and air flow. The job price was fair and work contract drawn. They came next day and knocked all out in 4-5 hours. Shout out to Alex and Daniel. They were the team working on my AC units. Very respectful and pleasant guys. Honest company, well mannered employees, quick response, on time and fair pricing. Highly recommend them. Update: Senior Tech Anthony came by today to inspect work done and added a missing damper. He explained everything and was like the other techs, very thorough. Update 2: Today the Senior of the Senior techs, Chase, came to do a once over and address a PVC leak trap line that needed rerouting. He showed up on time like all previous techs. He was very courteous and professional like all the members of this company. Again, highly recommended.”