Thompson, Earnest Allen

Earnest Allen Thompson runs an HVAC operation out of Denton, Texas. He handles heating and cooling work for local homes, dealing with the demands of Texas weather on residential systems. Thompson focuses on straightforward repairs and upkeep rather than anything flashy. Homeowners in the area call him when units stop performing during peak seasons. His setup stays small and hands-on, with attention paid to getting systems running again without unnecessary extras. The work centers on practical fixes that match what Denton properties actually need year after year.

Thompson performs routine maintenance visits, full system diagnostics, and targeted repairs on air conditioners and furnaces. He checks components thoroughly and walks customers through what needs attention so they understand the issues without confusion. Staff like Nayisha handle scheduling and support during appointments. Reviews note that he stays attentive even when busy, yet some customers report problems with follow-up calls after initial checks, extra charges tied to every discussion, and unclear costs upfront. Common jobs include restoring cooling after breakdowns and addressing problems that surface during seasonal changes.

Customers often mention Thompson's direct approach and focus on solving the actual problems without added hassle. Praise centers on clear explanations and steady attention during visits, while complaints highlight staff interactions and questions around billing or results. The mixed feedback shows solid technical handling in some cases but room for better consistency on communication and costs. DIRT Score 3.15 from 31 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I’ve really enjoyed going to Dr.T. He explains everything to where i can understand and is very thorough. The Staff is excellent, especially Nayisha! My experience they were very kind helpful. While i was in the lobby one time, i saw a patient being so disrespectful. They were yelling, using foul language, i was so shocked that people really act that way with medical staff, i was embarrassed for them. But the staff handled the situation so well. They were respectful and polite the whole time even when they were being bombarded with nasty energy. Personally, I couldn’t do it and keep working lol. But Dr. Thompson has a great staff and i very much enjoy his office!”

“I read the reviews before I scheduled my first appointment with Dr Thompson but I like to form my own opinion from my personal experience. Dr Thompson is really great. He seems caring, he listens, he's busy but attentive and thorough. He's the reason I gave 3 stars, the staff is the reason he only got 3 stars. I'll come back when the staff is either professional and friendly to patients or replaced all together.”

“The clinic wants to charge for everytime you talk to the doctor, even for a follow up of an exam. I had 2 exams done and they never reach out to talk about results after saying they would. I had to be the one that initiated that. Also would not disclose pricing for what they charged, even after being told they are the ones that set pricing, not the insurance. Do not come here. Visits at urgent care was much better since they do not charge you for follow up visits, or to simply discuss results with you. And they were out of network with a lower copay. Charging someone everytime they need answers shows the priority of the clinic.”

“Great Doctor who really cares about his patients and is focused on helping them solve their problems in the most effective way!”

“It is regrettable to express this sentiment. After this mornings phone call & interaction with the lady at the front desk, it's time to move forward. My family has been loyal patients of Dr. Thompson for many years. He is an excellent physician—humorous, insightful, and compassionate. However, his responses to reviews about his office staff has led me to question my previous perceptions of him. This feedback specifically addresses the front office personnel. While no one is "abusing" the staff, patients are merely sharing their experiences regarding their treatment. It is unclear whether the staff is dissatisfied with their jobs or their lives, but their interactions with patients consistently come across as rude and condescending. If multiple patients are raising concerns, shouldn't this situation warrant investigation? Consequently, I have decided to seek care elsewhere, as it appears that my concerns may not be taken seriously.”