Trimark Usa Llc

Trimark Usa Llc operates as an HVAC contractor out of Denton Texas and handles commercial and residential setups across the area. Their background centers on equipment supply and service solutions for a range of industries with an emphasis on showing customers the real value in every job. Crews stay ready to address problems even when standard hours do not line up with a business schedule and they back projects that demand straightforward execution in North Texas conditions. The work covers local systems exposed to heat spikes and sudden weather shifts that force regular checks on units to keep things running without major breakdowns.

They manage service calls that start with upfront payment but often run into delays once the work begins as Dustin Disney found when a machine repair stretched nearly a month and forced daily ice purchases while waiting for a technician. Phone staff draw complaints from customers like Ryan Condren who note poor communication and little follow through after money changes hands. On the freight side drivers have been called out for unsafe habits such as the operator of truck D-99 with Texas plate THL-0066 while handlers like Wil and Tyler earn credit from Donte Davis for making weekly pickups quick and simple. HVAC repairs and equipment moves form the core of what reaches job sites in Denton.

Customers note that certain team members keep freight and basic tasks moving without extra hassle yet repeated issues with slow response times and weak phone support pull the overall marks down. Speed and communication receive the most consistent criticism across jobs while price and quality show mixed results depending on the crew assigned. DIRT Score 3.57 from 57 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“The people answering the phone at this company are about as helpful as a teenager on a Saturday morning. They require money up front for a service call to make sure they get paid but in return they offer nothing as far as communication or pleasantries. Too big to fail? Larger companies have bitten the dust and it starts with bad customer service. Houston and Dallas branches both offer the same single star service. Unbelievable!”

“This driver needs to retake driver’s ed! Can’t believe the man driving this has such disrespect for others and doesn’t think he has to obey traffic laws! Truck D-99, license plate: Texas THL-0066”

“Come here and pickup freight weekly and between Wil and Tyler they make my process super easy and efficient. Thanks for all you guys and gals do for your freight handlers.”

“Stay away from this company. If you ever have an issue with one of their machines it will take weeks for them to get someone out to repair it. I have to go and buy ice everyday for almost a month and still don’t know when I will have someone out to repair their machine. Every time I call and ask when someone will be out, I’m told they have to contact their dispatcher and they will let my know an ETA. Well they never get back to you and the next time you call you get the same answer. This place is a scam/fraud.”

“This company is a total ripoff robbing customers with labor and travel fees. Two weeks ago they fixed my walking cooler they add refrigerant for $200 ang got charged $800 in labor and travel fees now the same problem still exists and when I called they said is not fixable talk to our manger. The manager off course doesn’t pickup to answer her damn phone.”