Gray Heating & Air Conditioning

Gray Heating and Air Conditioning operates in El Paso, Texas, where they have provided heating and air conditioning services since 1979. The company serves both that city and nearby Las Cruces with work on residential and commercial properties. Their focus stays on refrigerated air, heating systems, evaporative coolers, duct cleaning, and related plumbing. They handle maintenance agreements as well as complete replacements for condensers, evaporators, and furnaces when systems reach the end of their life. El Paso summers push equipment hard with consistent high temperatures that force air conditioners to run nonstop.

Customers report specific experiences with their technicians and service calls. Peniel Montero performed spring maintenance on one home and took time to explain each step while showing pictures of parts that might need attention later. Another job involved an air conditioning failure right in the middle of July heat, where the team provided quick quotes and even left a window unit to keep a bedroom cool during the wait for installation. Some calls for refrigerated air unit installs ran into scheduling issues that left customers waiting. Overall the work covers checks on motors, coils, filters, and housings to keep everything running through the tough local weather.

Reviews highlight strong points in how the technicians communicate and handle jobs with clear explanations and professional attitudes. Speed stands out when emergencies hit during peak summer, and quality shows in the thorough maintenance visits that catch problems early. Price gets mentioned in comparisons where quotes came back clear without surprises. A few notes point to occasional delays in getting appointments set, which pulls the overall mark down some. Still the consistent feedback on responsive office staff and field crews keeps things solid for most homeowners. DIRT Score 3.27 from 63 reviews on Finds.

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“Today we had our spring maintenance from Gray Heating & Air Conditioning. Peniel Montero was the technician who came out. He was very polite, professional and knowledgeable. He explained as he worked and actually showed us pictures of what all parts looked like and what might need work in the future. He was not rushed and was incredibly thorough. I will ask for him again in the future. We love having a yearly maintenance agreement! Thank you Peniel and Gray!!!”

“I am wanting to have two refrigerated air units installed. We all know how much they cost, including installation. I called Gray Refrigeration and spoke to someone who transferred me to Raul (who identified himself as the - Operations Manager and estimator. Appointment was yet for 4pm. I gave up hope at 7:00PM! No courtesy call no call that we’re running late or anything else much less an apology. I decided to call them and I receive the answering services who had no idea of what I was talking about and insisted that I was calling for repair service. I explained to them that I am looking forward to purchasing two units. I do not need a service call ! Then she repeated my address back to me two different times with two wrong phone number that are not mine. How can anybody expect good service on install and repair/warranty or any service. They don’t seem to care even if a large purchase was going to be made. Buyer beware. Look elsewhere!”

“Great customer service from the front office staff to the technicians in the field. They are timely and responsive. Compared to other HVAC companies from a well-known competitor to a less well-known competitor, I've waited 8-9 hours over 2 days for the well-known competitor and a few days with the less well-known competitor, but not with Gray Heating & Air. I've never had to wait more than an hour for a technician from Gray Heating & Air, and I appreciate that.”

“Our A/C system failed in mid-July during the peak of the heat. Gray’s was incredibly professional from the first call. The salesperson responded quickly, provided two clear quotes, and even dropped off a window unit so we could stay comfortable in our bedroom while waiting for the install. The full replacement—including condenser, evaporator, and furnace—came out to $8,000, which was very fair for a once-in-25-years repair. The install team was prompt, courteous, and hard-working. They got 90% of the job done on the first day and finished everything on day two as promised. What stood out most was the trustworthiness of the crew. I had no concerns leaving them in my home while I was at work. They treated our space with respect and cleaned up thoroughly. Highly recommend Gray’s HVAC — 10/10 service”

“Jesus Moreno/Technican did perform excellent job turning on my Master-Cool Unit. He is very professional and explained everything he did. He also answered all my questions and concerns for the unit. Thank You so much for all you do!”