Mountain Star Heating & Cooling, LLC

Mountain Star Heating & Cooling handles heating and cooling work for homes and businesses across El Paso, Texas. The local climate brings long stretches of intense heat that push air conditioners and swamp coolers hard, so crews stay ready for emergency repairs and full replacements when units fail in the middle of summer. They cover both residential properties and commercial sites, showing up with the tools and trucks needed to pull out old equipment or set up new systems on rooftops and in tight utility spaces. Their work stays focused on practical fixes that keep indoor temperatures steady without dragging jobs out longer than necessary.

Crew members handle specific tasks like installing Lennox package units on roofs that require two cranes for safe lifting and placement. Abraham and Joseph secured a high-rise loop under a cabinet during one dishwasher hookup so water stayed contained and never seeped into the unit. When a Master cool unit stopped cooling a rental property right after install, the team returned to inspect it but ran into ongoing issues that needed more attention. Paul leads removal of old HVAC setups and new installations, making sure everything gets anchored solid while answering questions about how the system runs once it is back online. They move fast on time-sensitive breakdowns, arriving ready to diagnose and correct problems the same day in many cases.

Homeowners and property managers keep coming back because the crew shows up when promised, explains options in plain terms, and completes roof jobs without cutting corners on safety or fit. Reviews highlight quick response times during peak heat, solid quality on complex installs, and straightforward pricing that avoids surprise costs. Communication stays direct, with technicians walking through what broke and why the fix holds up. A few calls required follow-up visits to get everything running right, yet the pattern across most feedback shows reliable speed and honest dealings that matter when an HVAC system quits in El Paso. DIRT Score 4.06 from 41 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“From the beginning, Mountain Star's customer service was friendly and professional. Abraham and Joseph installed my dishwasher from Costco and both did an exceptional job. I wanted a high rise loop under my cabinet and they anchored the loop so durably; no water will be seeping into my dishwasher tub anytime soon. They also patiently answered all of my questions. I highly recommend a dishwasher install from this company.”

“Our rental company trusted Paul Drury and his company Mountain Star to install a new Master cool this past summer. We started having problems right away. They came back to check the unit and said all was ok. We continued to have problems, the unit was not cooling. Paul started blaming our tenants. We eventually had someone else check the new unit only to find that Mountain Star had reinstalled the old pump. Not sure what happened to the new pump. I sent Paul pictures along with texts and tried calling him several times. No response from him. Just last week we had the unit serviced for winter by another company only to find out, again, Mountain Star did not replace the old roof jack or damper which are corroded. This company is not trustworthy.”

“Trustworthy and a straightforward, honest company. RARE!!! Paul (owner) and Morning Star’s skilled and attentive crew expertly and professionally dealt with my challenging HVAC (2 units) removal and installation of new Lennox package units on my roof. The situation needed two different cranes and a tight fit for both units. Paul was on-site, just as he promised and the crew was careful and thoughtful. I was happy to pay Paul at the end. Man of his word.”

“I want to thank Paul and his guys for being so responsive to a time sensitive issue with our HVAC system. From the moment they arrived at the house, they were professional, courteous, and quick. More importantly, they answered our questions and them some to help better understand our system. Overall, a great experience. Cheers Roger & Tanya”

“Mountain Star took over from EMS HVAC who totally burnt up my system. Raul and Abraham from Mountain Star replaced my whole HVAC system in a shorter time than it took EMS to initially contact me to come check out the system. I would recommend Mountain Star to anyone the needs service. The customer service at the office is great too. They take calls starting at 12:30pm”