Nacho & Son Heating & Cooling

Nacho & Son Heating & Cooling runs as a family operation out of El Paso, Texas, handling HVAC work for local homeowners. The outfit spans multiple generations with Nacho at the center and family members stepping in on jobs. They focus on heating and cooling systems in a city where extreme temperatures put steady demand on units year round. Homeowners in the area deal with dust, sudden breakdowns, and the need for reliable fixes that hold up through hot summers and cold snaps. The business has built a track record by sticking to straightforward service without overcomplicating the work.

Customers turn to them for repairs and maintenance on HVAC equipment, with techs showing up on time and keeping folks updated on arrival. Robert Rubi noted how the crew handled issues within an hour across second and third generations of the family business, including jobs with Nacho and his assistant. Erik Baughman described clean work even in the rain, clear explanations of the steps and reasons behind them, plus polite manners throughout. Rudy Soto highlighted the dependable approach from staff who treat long-term clients right, while Sylvia Hill pointed to honest efforts that avoid unnecessary upsells. These details show a pattern of quick response and clear communication on site.

Reviewers keep coming back because the crew delivers consistent speed, solid quality, fair pricing, and direct talk that builds trust over repeated visits. Homeowners mention no surprises on costs and work that gets done right the first time in tough El Paso conditions. That mix of reliability across many calls adds up to the overall mark despite the full set of feedback. DIRT Score 3.6 from 31 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“This is truly a very trustworthy and dependable business. The staff are professional and friendly. The plumbers are top notch. We have been customers of theirs for many years, and are committed to them for all of the above.”

“I have used Nacho and son for many years. Second and now third generation. They were on time. Took care of problems within an hour. Very satisfied with this family business. Thank you Nacho and assistant. 👍”

“Nacho and Son are the best plumbing business I have ever had to deal with. I wish them well in dealing with the negative public, but more than that I hope they stay around because I don’t want to have to search for someone else. Honest and hard working employees, I never feel like I got taken advantage of.”

“Showed up on time. Kept me update with travel time. Very clean. No mess even while it was raining. Explained very throughly what they would be doing and why. Very friendly and polite. If your looking for an honest plumbing service they are definitely 2nd to none. Thank you for all your services. STRONGLY RECOMMEND NACHO AND SON. Get it done the right way the first time.”

“Set up an appointment with them and was told that they wouldn't be able to come out until the next week. A day before the set appointment, they called saying they would not be able to come until the following day. No one showed up at the new appointed time. They didn't even have the decency to call to tell us that they were not coming. Nacho and son has yet to return my calls. If I could, I would give ZERO stars.”