Omega General & Elect Contractors Llc

Omega General & Elect Contractors Llc runs HVAC work out of El Paso for homes and businesses. This family owned crew has handled both residential and commercial jobs plus government contracts since 2004 and they cross into New Mexico when needed. They focus on keeping air moving and temperatures steady in the heat that hits the region hard every summer. Local homeowners call them for fixes that keep systems running without constant breakdowns or high bills from poor performance.

Their days include AC repairs, full maintenance visits, new installations, swamp cooler service, heating tune ups and refrigerated air conversions on older homes. One call came after a cooler quit overnight and Omar arrived by eight in the morning to trace the failure and lay out the cause step by step. Another customer used the same crew for repeated HVAC and electrical repairs before bringing them in to run all the wiring on a large commercial center going up on the east side. At the same time some jobs stalled when the crew placed a new unit on the side driveway instead of the roof spot the owner had picked and office staff refused to stand behind promised warranty coverage.

The record shows fast arrivals on emergency calls and clear explanations from techs like Omar but repeated complaints about office decisions and ignored instructions on job details. Quality on repairs earns praise while follow through on promises and respect for customer choices pulls the numbers down. DIRT Score 3.75 from 23 reviews on Finds.

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“VERY UNPROFESSIONAL AND INCOMPETENT office staff, especially office manager named, Gabriela. Company will not honor the '' WARRANTY'' or ''COVERAGE'' they promise!! AVOID THEM AT ALL COSTS!!”

“They are very reliable and do good work. We have had them do many HVAC and electrical repairs for us in the past. So we are having them install all the electrical wiring and components in a major commercial center we are building on the east side. Call them, you can't go wrong with Omega... A great solid company.”

“Now this is what you can call PROFESSIONAL. I had an emergency with my cooler. It went out during the night. I left a message and got a call at 7am and they were here by 8am. The guy that showed up ( Omar) was excellent. He took the time to explain what broke down and what caused it. I totally recommend Omega !”

“They're not concerned about the customer's wishes and in my case they completely ignored me. They gave me a decent price quote to put the A/C on the roof, only to get half way through their work and put the A/C on the side-drive way, effectively wasting 20ft of space to park a trailer or another vehicle. They made this change without consulting me, because they saw me leave to get lunch real quick. When I got back they were already laying concrete for the A/C in my driveway. This happened even after I told them I could compromise to put the A/C somewhere else, as long as it was not there because I made the investment of an additional drive way, which is now partially useless. They also didn't properly seal the old swamp-cooler fixtures because they started leaking water a couple days later. They also shut off the water to one of the bathroom sinks because it was connected to the swamp-cooler, rather than installing a new valve, which was another expense I needed to take care of myself. Don't waste your time, or money, they won't listen to your wishes because they would rather cover up their poor estimates and business practices to save their money and leave with the customer dissatisfied. ~ This is not a review for RUUD, the actual product for the A/C and heater work just fine; only the workmanship and customer satisfaction of the business has failed.”

“When we moved into this building apparently the electrical system had some SERIOUS bugs! We ended up having an electrical fire caused by poor wiring of our AC unit and an LED sign. Omega came in and rewired and repaired everything. They did a great job, and we've had no problems since. I highly recommend them and their work. Eddie Vasquez--EDS Supplements”