Perfect Weather Heating and Cooling

Perfect Weather Heating and Cooling is based in El Paso, Texas and handles HVAC services for homes in the area. The extreme heat of the region makes air conditioning essential, and units often break down under the load. Their technicians respond to calls about central air systems that stop cooling and heating units that require attention during winter months. They provide temporary fixes like portable units while working on permanent repairs. Homeowners here deal with these problems regularly because of the desert conditions that push equipment to its limits year after year.

Their work includes sending technicians such as Oscar to check on air conditioners that have stopped working and identify the cause right away. In one case they supplied a temporary unit to keep a home cool while sorting out the main system. They also replace parts on heating equipment, though customers note the need for clear pricing upfront on those swaps. Oscar has been mentioned for handling door replacements as well, completing front and French doors in a way that met expectations. Service calls cover verification of repairs on central air and quick responses when insurance companies reroute jobs to them after initial contractors fall short.

Customers give mixed marks on how the crew handles costs and follow-through, with some praising fast arrivals and personal treatment from techs like Oscar while others flag charges added without full checks or advance notice on part prices. Speed gets credit in urgent AC calls, but price communication and verification steps draw consistent complaints that hold the overall rating down. DIRT Score 3.27 from 27 reviews on Finds.

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“CAUTION!!! THIS COMPANY WILL MILK YOU FOR ALL THE MONEY THEY CAN! (They get one star for providing us a temporary A/C) We requested service the first time and without verifying the problem was fixed, charged us $180. I called for a verification because our Central Air was not working. They said it was the condenser which cost us another $2,500. Then, we realized that the AC was overworked during the middle of the dog days and the EXCUSES I received were ridiculous. Not to mention he took my 2 week old filter without letting me personally inspect it then sent the picture to someone else. I requested they bring it back and I was told they would but never showed up. The recommendation was to have our coil cleaned which they offered to do for another $350. I declined and decided to do the work myself just to find that the build up was not significant. Had I said, "yes" they would have charged me for it which would not have fixed the problem and I realized these service persons are not professionals by definition. Had they diagnosed the problem correctly, they would have done the work right the first time. The $2,500 was justified however, I believe it could have been diagnosed much easier and thoroughly the first time. Don't waste your time with this company. Hire professionals with a better reputation.”

“Replaced my front door and two French doors. Outstanding job Oscar R., everything went as promised. Very satisfied with Perfect Weather. Oscar you treated us like family and that speaks volumes of you. Thank you again and God’s blessings 👍”

“Our AC went out so I called our insurance company, they contracted a company that was over booked so I called them back and they switched our contractor to S&M Air also know as Perfect Weatger Heating and Cooling. They sent someone out right away. Oscar came out and diagnosed the problem. Our unit needed a new compressor and Oscar was very informative about what would happen next and contacted the insurance company right away and got the ball rolling. It was a Friday and when I was told we’d have to wait till the part came in the friendly staff sent out someone with a portable unit. Before end of day I was told they’d be back Monday and sure enough Oscar was here first thing in the morning with the part and fixed our Ac. I appreciate the urgency this company has helping its clients. The knowledge and experience really shows and I would highly recommend them to anyone I know. Thank you!”

“I rated this company 2 stars because the owner was very professional with me but the technician that serviced my heating unit did not inform me of the price of a part before he replaced the part. After he replaced the part that took about 2 minutes he told me that the part was $90.00 and the same part can be purchased anywhere from $7.75 to $275.00. It would have been nice to have been given the option to get the same part for $20.00. That 2 minute service call cost me $144.00 total. Thanks.”

“Very professional company, very knowledgeable. We found them through our home warranty company. They kept in complete contact with us from the minute we put in our claim, and even reached out after the service was completed. I won't use anyone else!”