S & M Aire,Llc
HVAC Contractor · El Paso, TX
DIRT Score
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What Customers Say
“Jason did an outstanding job servicing my A/C. He was professional, knowledgeable, and took the time to explain everything clearly. He arrived on time, worked efficiently, and made sure the system was running perfectly before he left. It's refreshing to work with someone who truly takes pride in their work. I highly recommend Jason for anyone needing honest, reliable, and high-quality A/C service.”
“It's Friday night, July 3rd and the condensation drain line clogged. Water is dripping from the ceiling where the A/C is located in the attic. I call SM AIR and left a message. It being a holiday weekend (250) I figured I'd be really lucky to get a call back before Monday, well whata-you-know an hour or so later and I get a return call from Ricky at SM AIR. Ricky tells me that thay could have a technician there in the morning between 8 and 10. I was excited, he explained that yes there would be an extra fee for work out side of normal hours, but it wasn't so much. I was really happy that they would come that soon. Sure enough a few minutes after 8:00am, my phone rang and Matthew told me he would be there in about 20 minutes. I showed him the problem and where everything was and he went to work. Oh, I almost forgot to mention how friendly and professional Matt was and what a smile. He found the problems, several small items and fixed them. He then worked longer to make sure everything was in working order. Matt took pictures of the problem areas and of how he repaired them and text the photos to me. I couldn't be happier with Ricky, Matthew and SM AIR, their rapid response and the price. They saved our weekend. Thanks”
“After installation, David scheduled a quality check-up as a follow-up. James the service person, performed some cosmetic touch-ups and retested all the components and explained the inner workings of the unit. James’s skills and knowledge demonstrate his commitment to providing excellent service. Great job. ********** I wasn’t sure what to expect from SM Air after working with the same HVAC provider for the past 15 years, but the experience exceeded my expectations. David provided a thorough and thoughtful replacement plan for our 5-ton unit, which had reached the end of its life. There was no upselling or pressure—he recommended staying within the existing footprint and only replacing what was truly necessary. The pricing was fair and competitive compared to other HVAC companies, and I appreciated his honesty and transparency throughout the process. Jordan, the lead technician, did an outstanding job with the installation. The work was clean, organized, and professional. He was assisted by Elliot, and together they ensured the system was fully tested and operating at its expected capacity before completion. Their attention to detail and teamwork really stood out. Definitely A-Team without needing Mr T for help I expect the new system to perform like the last one with SM Air support, which lasted 15 years—and I’ll be very satisfied. Based on this experience, I would highly recommend SM Air.”
“We had our AC go out and SM Air A/C was very fast to respond and was able to take care of it same day! They had us back up and running in less than 2 hours. Mathew was very professional, explained the issue very clearly and did a great job overall. Very happy with the service I received and will definitely use them again in the future!”
“As the reviews would indicate, these guys did a phenomenal job. My system was 20 years old and we had been tossing around getting it replaced. We had them come inspect it after it started leaking into the ceiling and they were very professional and honest giving me quotes for cleaning, duct work, replacement and enhancements. We decided to do a full replacement with some much needed duct work upgrades. They came out and had everything removed, replaced and running perfectly in about 6 hours. They were polite, professional and clean. Everything you would want and expect from a company doing this kind of work on your house. I thank you for the excellent work and my pregnant wife is extremely pleased with the cleaner and cooler air in our house. 10/10”
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