Smith-Johnston'S Casa Plumbing

Smith-Johnston's Casa Plumbing works out of El Paso, Texas, and centers its efforts on HVAC repairs and maintenance for houses across the city. The intense desert heat and dry conditions here wear down cooling units fast, leading to frequent calls for quick fixes on systems that stop blowing cold air. They also deal with connected jobs like water heater problems that homeowners run into during the same visits. Local records show outfits like this one listed among authorized installers for major brands, which keeps them busy with both routine checks and emergency calls when temperatures spike.

They handle service calls for leaking water heaters that get addressed the same day or within a couple hours, along with AC units that need troubleshooting after running cool but then failing to keep up. Technicians show up promptly, identify issues like broken components causing poor airflow, and complete the work before dark in many cases. Homeowners mention jobs where a prior quote from another crew was higher and slower, while these guys get the house back to normal without dragging it out over days. Sink repairs come up too when drains fail and leave people without water for periods, though results vary based on how the job progresses.

Customers give mixed feedback on the speed of arrivals and the quality of the fixes, with some noting professional visits that solve problems right away and others pointing out repeated delays or issues that lingered after the first attempt. Price comparisons and follow-up calls draw both praise for beating competitors and complaints about lack of callbacks that stretch simple jobs into weeks. The score reflects this split in experiences across the jobs done. DIRT Score 2.58 from 19 reviews on Finds.

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“Best service ever. Water heater was leaking, called them, were there within 2 hours, had everything fixed by the end of the day. A competitor's quote was more expensive and would take a week to fix. Would definitely recommend.”

“They couldn't fix the AC for an entire week. My AC was running cool and ever since they fixed one problem, now it wont run properly. The house feels really hot due to extreme heat and its seems like they broke it down even more. I dont recommend them.”

“Absolutely awesome!!! They were able to come out the same day as I made the call. The technician was very professional and informative, he quickly identified and fixed the problem. This company will be my “go to” if I have problems in the future.”

“Absolutely Ridciously ! I was with out water for an entire week. They never fixed my sink. They kept having me go around in circles. They never called back all the times they promised. They kept saying my paper work was on another desk that they would call back, that was their excuse every time. Very disorganised.”

“plumber said he had to order a part and left the house. never heard from them again. when i called they had no memory of coming to my house and had no plan on ever following up. went almost two weeks without a working shower. we called different plumber.”