Southwest Air Conditioning

Southwest Air Conditioning operates in El Paso, Texas, where they focus on HVAC services for local homeowners. The hot desert weather puts a lot of strain on cooling systems, so these guys stay busy keeping air conditioners running through the worst of the summer. They handle everything from quick fixes to bigger jobs like swapping out old units. Based right there in the city, they know the common problems that come up with equipment in this climate and show up ready to deal with them without a lot of delay.

When a unit quits on a weekend, they get out fast and bring parts along so the job finishes in one trip. Aaron has handled repairs where he had everything needed on the truck to get the air conditioner back online without extra waits in the heat. Oscar serviced a pair of units and walked through every step of what got done. They also manage full replacements when a system is too far gone and make the switch to refrigerated air setups without complications. Homeowners note the crews arrive same day for problems and complete installations cleanly with good explanations along the way.

Customers keep pointing to the fast response times even outside normal hours, the solid quality of the repairs and installs, and prices that come in reasonable for the work. Communication stands out too, with techs like Aaron taking time to answer questions and lay out options honestly. The consistent feedback shows they get the HVAC jobs done right the first time in El Paso without running up unnecessary costs. DIRT Score 4.34 from 76 reviews on Finds.

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“Southwest Air Conditioning is awesome! They came out quickly to fix my air conditioner on a weekend, which was a total lifesaver. Aaron was super professional and helpful, and he actually had the parts on hand so I didn't have to suffer longer in the heat. Their pricing was very fair, too. It's tough to find reliable service these days, but Southwest Air Conditioning absolutely nailed it. I'll definitely be calling them again!”

“Very efficient and awesome customer service. Oscar was outstanding. Serviced two units and had a very thorough explanation of the work performed. Would definitely use again and highly recommend.”

“Had a great experience with them all around. Dealt with Aaron which was cool since we share a name but he was super friendly, professional and honest. He made the switch over to refrigerated air really easy and was very thorough with all my questions and concerns. Their pricing was very good as well. Aaron and his team were very efficient and clean on install day and he made sure to take the time to show me how to use the system even after a long working day. Don’t hesitate to work with them and make sure to ask for Aaron.”

“The team showed up same day when we called for an issue with our system. The unit had to be replaced due to problems and age. They provided the details of the new system and performed a flawless installation. Very satisfied with their professionalism and the work performed.”

“DO NOT TRUST THIS COMPANY!!! Early this year they fixed my heater but messed up the air conditioning on purpose. While waiting for payment the guy said it looked like my air conditioner was gonna have issues. Didn't give it any thought because my air conditioner was working just fine. April comes and I turn on the air and it doesn't work, go figure. Scared of expenses and another bad experience, I waited till now to fix the air conditioning. Hired another company and as soon as he opened the air conditioning system, we could see the problem. The person from this company (Southwest) taped some cords so that the energy wouldn't pass. I'm going to authorities to inform this issue. So hopefully this person and company loses their license and can stop stealing from people. Update tried to post to answer what the owner down below wrote and wasn't able to. So I'll post it here my air conditioning system is on my roof. Only two companies have checked it in the time I've owned this house. This company, that I once trusted completely (because of the good reviews) and let the guy go on the roof on his own, and the other company who I watched since he opened the refrigeration system. As soon as I wrote this review, I should of been contacted by the company, but i wasn't, even if it would've been for an apology, I would have accepted it. Company only answers here to try to do some damage control (even having my picture as evidence). You tell me why you have someone sooo untrustworthy and unethical working at your company!!! I”