Star Tech Heating & Air Conditioning

Star Tech Heating & Air Conditioning works as an HVAC contractor based in El Paso, Texas. They focus on heating and cooling systems for local homes where the desert heat pushes units hard through long summers and occasional cold snaps. The outfit takes calls for furnace repairs, full installations, and routine servicing on air conditioners that quit during peak months. El Paso residents turn to them when warranties are involved or when older equipment needs attention after years of constant use in dry conditions that wear down components fast.

Technicians handle jobs like diagnosing broken AC units late in the evening after homeowners file claims, performing summer servicing, and completing installations that initially appear solid. One tech showed up at nine at night to inspect a failed system and promised to submit warranty paperwork, yet the claim stalled afterward. Another named Mr. Luis did maintenance on a unit only for the whole house to start shaking afterward. Appointments get set for mornings then missed with no notice, or rescheduled after repeated calls go unanswered, and follow-up visits for safety switches run hours behind schedule before the unit fails again months later.

Homeowners report repeated problems with slow response times that leave systems down for days, work quality that creates new issues like vibrations or sudden shutdowns, and weak communication that leaves claims and repairs hanging without updates. These patterns show up across calls for servicing and installations where techs arrive late or forget bookings entirely. The low marks reflect consistent shortfalls in getting jobs done right the first time and keeping customers informed. DIRT Score 1.23 from 19 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My AC unit broke down , so I filed a claim through my warranty. Startech picked up the job, technician arrived at 9pm to check out my unit and diagnose the problem. He was supposed to file the paperwork to my warranty for repair. The following week I check my claim status and they are waiting for Startech to submit paperwork, I call Startech and no one answers. Then I call the next day and no one answered so I left a call back number. I call my warranty only to find out that Startech dropped my claim and had no intentions of completing the job. These guys are unreliable and unprofessional. If you want good work ethics DO NOT HIRE THESE GUYS!”

“The whole house now shakes after Mr Luis performed maintenance on our unit”

“I called for summer servicing. First call on a Monday and left VM, no reply. Second call was answered and appt made for a Friday 930a. Come Friday they were No show, no call. When I called back I was given some bumbling answer and was told he forgot me. Rescheduled for Saturday at 930a. Second no show, no call. Called them again, left a VM w/ request for callback and haven't heard a peep in a week. Bummed - they did a great install and responded quickly before, always showed up for appts. Now they ghost you and won't return calls or keep appts. I'll be looking for new AC service. Only giving one start because my review won't post without it.”

“The installation went well and the work looks pretty good. After about 3 months the unit stopped working. I called he came by, he was 2 hours late, looked at the unit and said it was the safety switch. He said he would be back or technician would be by the next day 3 place the switch. I said OK one more day isn't going to kill me, he said no, the unit is working. That was 5 days ago. He does not return my message and I have not heard from him. So I check the unit and yes it's working because he disconnected the switch. Now im in doubt that any of the work is up to code. Time for a new HVAC company.”

“Only giving 1 star because I can’t give any. They were contracted out to clean our vents. They came to fix our AC and never cleaned the vents. They came a second time to “fix the AC” and my mom had to tell them it’s the vents that need to be cleaned. They scheduled for today at 8:30 and are not here yet and they don’t answer! If you knew you weren’t going to be open you should’ve checked your schedule and called your customers to let them know. I don’t like waiting and especially getting up early in my day off for Nothing!!!”