Suntech Hvac & Refrigeration

Suntech Hvac & Refrigeration operates out of Rockwall County, TX, where they focus on HVAC work for homes in the area. They handle air conditioning systems and refrigeration needs that come up with Texas heat and older equipment. Homeowners in this part of the state often deal with units that fail during peak summer months, and the company steps in for replacements and service calls. Their crew includes sales agents and installers who manage jobs from the first contact through completion, covering both straightforward swaps and more involved setups like new cooling systems.

They remove old AC units and put in replacements such as a Master Cool model, as one customer noted after a full changeout that went smoothly from the initial service visit to the final installers. Another job involved a new A/C unit where sales agent Juan Munoz stayed in touch, answered questions on the spot, and kept the process moving without delays. Technicians also handle estimates for mini split systems and tune ups, though some calls get turned down if the location falls outside their range or if the equipment comes from certain retailers like Home Depot. The work centers on getting the cooling running right for the local climate without extra steps.

Customers give mixed feedback on how Suntech Hvac & Refrigeration performs, with some praising the courteous handling and solid results on installations while others point out communication gaps like address checks that led to canceled tune ups or refusals to work with outside products. Speed and price come up as strengths in successful jobs, but quality and follow through vary enough to pull the overall rating down across the full set of reviews. DIRT Score 2.18 from 11 reviews on Finds.

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“I had an excellent experience with Home Depot and Sun Tech Mechanical, Inc. who installed my new A/C. Sun Tech sales agent Juan Munoz was especially courteous and always accessible throughout the installation process. He answered all my questions thoroughly and was prompt and attentive. Juan Munoz made sure the job was completed exactly as promised. I am very pleased with the new system and especially the agent Juan Munoz going above and beyond expectations. Thank you!”

“Suntech Mechanical did an excellent job removing my old AC unit and installing a new Master Cool. It was a very pleasant experience working with everyone involved in the process, the Service person that first came out, the scheduler and the installers. I am very happy with the work, the price, and how well my new unit works.”

“We signed up for an HVAC tune up, only to be told over a week later they could not help us because we live in New Mexico. I simply feel like they should have double checked our address well before the appointment, they had more than enough time.”

“VERY disappointing experience. Provided my information online at Home Depot for a mini split installation. The company picked it up, called me and set up an appointment for an estimate. Representative came, took a look and stated they won't install anything from Home Depot...rather sell their own brand. How is this doing business on behalf of Home Depot???”

“The installation was unorganized, the unit was fried by a surge in the first month and I am still having trouble getting them to fix the AC. Go with another company that has better reviews and if they quote more its worth it, trust me!”