Stanfield Air Conditioning And Heat

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“My AC stopped working and I had to find someone to fix it. I generally have a tough time finding someone I trust. I have seen Stanfield Air Systems work vehicles around a lot so I decided to try them. (Of course my AC went out on a Friday night) The website allowed me to make an appointment for Monday morning. I was grateful but doubtful that anyone would show up. Well here it is Monday morning and I received a text with a name, picture, and information about the technician that was coming to my home. I love that type of security! The man arrived soon after the text. (They tried to call and I missed it). I just want to recommend Stanfield to anyone that needs heating/air service ‼️ I also recommend Grant the tech that repaired my system‼️ He was very professional and very knowledgeable! I am a very happy customer!”

“As a first-time customer, I had a great experience with Stanfield from start to finish. From my initial phone call to inquire about service and schedule an appointment to the technician coming out to service my A/C, everyone was professional, courteous, and knowledgeable. What I appreciated most was their honesty. They didn't try to sell me a new system that I didn't need, and they didn't send a salesperson along with the technicians like some other companies do. They focused on providing quality service instead of pushing unnecessary sales. I highly recommend Stanfield to anyone looking for an honest, reliable HVAC company. They truly treat their customers right.”

“Thank you Stanfield for taking the time to explain the problem and the solution clearly. It gave us great peace of mind knowing the work was handled so competently. Please pass my gratitude along to your team at Stanfield air systems. Technicians, Antonio Gonzalez and Max Jines are very professional with their work. I will certainly be recommending your services to my friends and neighbors. Braselton church of God of prophecy -Sharron Peek”

“Chris and Alan came out to clean our ducts. They were awesome. Both techs were professional, knowledgeable, and and all-around nice guys . They walked me through the entire process, answered every question, and showed me before‑and‑after photos so I could see the difference. The ducts were caked with dust and debris in places and they are so clean now! They also loved on our pets, and thanked us for moving the our furniture before they got here :) If you’re considering duct cleaning, I highly recommend Stansfield Air Systems!”

“I've got to say, my initial experience with Stanfield was one of the most responsive experiences I've had with an HVAC contractor. I first called another HVAC company (we'll just call them the one with "the green logo"). After speaking with their AI assistant, I was told the first available appointment was sometime next week. Well, in Georgia during the summer, we don't need HVAC service next week—we need it now. So I called Stanfield and spoke with an actual human being. The office scheduled me for a same-day appointment, the technician arrived right at the beginning of the appointment window, and he was professional, efficient, and thorough. The service call itself was excellent and left me with a very positive impression of the company. Unfortunately, my experience afterward was not nearly as good. Following the service visit, I requested a quote for some equipment upgrades. The initial quote contained errors, which were acknowledged when I called and spoke with someone in the office. A revised quote was sent, but I was surprised to see two thermostats quoted at approximately $1,500 when the same models appeared to retail for around $200 each online. Assuming there might be labor, programming, or other factors involved, I reached out for clarification. Unfortunately, I never received a response. What started as a five-star experience became a frustrating one due to the lack of follow-up and communication on the sales side. The service department earned high marks, but the quoting and customer follow-through left me with more questions than answers. I would still use Stanfield for HVAC service based on my initial experience, but I hope they improve their communication when customers have questions about estimates and proposed work. I'm leaving this at 4 stars because the service visit itself was excellent. Had the follow-up communication regarding the equipment quote been handled better, this would have remained a 5-star review.”