Mcmillan James Equipment Company L.P.

Mcmillan James Equipment Company L.P. handles HVAC work from their base in Fort Worth, Texas. They deal with equipment supply and field service for houses and businesses facing the hard summer heat and winter freezes common around here. Crews drive out in white trucks that look like F-150s to spots such as Haslet when units go down. The company keeps pumps and parts on hand for heating and cooling systems while sending teams to fix breakdowns at the worst times of year. This setup helps locals keep things running through the seasons without extra layers of hassle.

They take orders for items like Grundfos pumps and handle general HVAC repairs along with equipment installs across the metro. Tom steps up to track down parts customers need and works alongside the field crews. Those crews show up on jobs and get the work done without issues. Calls for service or sales often go to automated lines that push folks to leave messages instead of getting a person right away. Some orders for specific components sit without any updates coming back for weeks at a time leaving people stuck waiting on next steps.

Customers give credit to staff like Tom for solid help finding parts and note how the techs stay professional and respectful when they arrive on site. That kind of on the job quality stands out in the better reviews. At the same time slow responses on sales calls and order status pull the overall marks down with complaints about poor communication and callbacks that take too long. Feedback on speed and price stays thin but the few high points come from the work done in the field. DIRT Score 2.55 from 12 reviews on Finds.

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“I know nothing about the company. Just leaving a review for the jerk that almost rear-ended me driving home in Haslet area. He had the company magnetic sticker plastered on the side of his white truck. F-150 looking white truck, probably 30-40s with about 8 hats on his dash board.”

“This Company has zero follow up on Sales/Service skills. I placed a Grundfos PO over 7 weeks ago and have not heard anything My sales person has not followed to my many emails, You call and get an automated message with options all the options lead to leaving a voice message. You look them up and the NTX team is in the warehouse playing basketball. High Profile Hospital orderd pumps and Mcmillian James cant even check in on the PO we placed with them!”

“Tom always helps me get what I need . I've worked with the techs in the field and they are all professional and respectful .”

“Awesome place! Awesome people!!”

“Great Company!!”