Metroplex Refrigeration Inc

Metroplex Refrigeration Inc works out of Fort Worth, Texas, and handles commercial refrigeration and ice machine work across the Dallas Fort Worth area. They focus on equipment for restaurants, grocery stores, and similar spots, with over thirty years handling leases, installs, maintenance, and round the clock repairs on items like walk in coolers, refrigerated cases, and beverage setups. The company covers heating and cooling needs tied to food service gear such as grills and ovens, serving spots from colleges to warehouses where equipment breakdowns hit hard during busy seasons.

Their crews take on full installs of new refrigeration systems, fix leaks in ice machines that can ruin floors, and keep units running for places needing steady cold storage. Techs like Brandon show up on time to sort out unreliable ice supplies so bars can get back to making drinks without delays. They ask the right questions upfront to nail down issues fast, work with attention to detail on repairs, and push to finish jobs quick while leasing options help businesses avoid big upfront costs on machines like combi ovens or dishwashers.

Some customers praise the speed of response and quality from techs who know their ice machines inside out, along with fair pricing on quick fixes that beat prior vendors. Others flag problems with follow through on leaks and service calls that left damage behind, which drags down marks on communication and reliability overall. The mixed results line up with real jobs where attention to detail helped in spots but not every time. DIRT Score 2.65 from 21 reviews on Finds.

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“These guys are so responsive and focused on their customers. We always have such great luck when it comes to repairs.. they ask all the right questions to make sure they understand the problem.. the work with great attention to detail while doing their best to complete the job as quickly as possible. They are reliable and dependable.”

“Worst customer service. We have an Ice machine for lease at our restaurant from this company. After a year it started to leak water from the front lid corner. Is was so much it ran out on the wood flooring and destroyed the floors and 1 year old sub flooring. They claimed it was just a Ice cube that was dropped. But I showed them a video how much water was leaking. I tried to get them to help cover some of the floor repairs. But now they don't return my calls or text. What a scam company. Don't even lease from them.”

“Metroplex met and exceeded all of our expectations!! After an extremely rough experience with another vendor, they came in with a great price, and quick work! We will recommend them to anyone and everyone!!”

“The friendliest office staff and the hardest working crew! They were prompt and I now have a reliable ice supply! You know the first key to a great margarita is……ice. Thank you so much Metroplex! The technician really knew his ice. Brandon was friendly, punctual, and knowledgeable. 10/10 would recommend!”

“We have been having cooling problems with our walk-in beer cooler for close to a week. I called Metroplex first thing this morning and their technician, Chris, was here before lunch. He had a our problem solved in just an hour or so and at a FANTASTIC price!! Thanks Metroplex you saved the day and the beer! You will be our go to company from now on!!”