Capital One Enterprises Llc

Capital One Enterprises Llc works as an HVAC contractor based in Round Rock, Texas. Reviewers mention sticking with the company for over ten years while watching most branches shut down and access grow harder over time. The outfit focuses on heating and cooling work for local homes, where summer heat and sudden system failures create steady demand for repairs and maintenance calls from area residents dealing with older units or new installations. Homeowners in the area deal with consistent pressure from extreme temperatures that push equipment to its limits year after year.

Round Rock homeowners often need quick responses when air conditioners quit during peak heat or when heating systems act up in cooler months. The crew handles routine checks, part replacements, and full system swaps on residential setups, though feedback points to repeated problems reaching anyone for scheduling or follow up once jobs start. Customers describe delays in getting updates on parts or timelines, with some noting that moves toward other networks or platforms only added layers before work could finish on site. Issues like account mix ups and trouble connecting after changes have left people waiting longer than expected for any resolution on service needs.

Customers consistently flag problems with access after branch closures, slow response times on requests, and weak verification steps that leave room for mix ups on accounts or details. These patterns show up across speed, communication, and overall quality marks, pulling the rating down without much positive input on price or results. DIRT Score 2.72 from 82 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Have been with Cap 1 for over 10 years. Since that time they have closed most branches and made themselves difficult to access. Most recently a move to the Discover network has me closing my account. Doesn't seem like it would be an issue until you leave the country and realize that outside the USA no one uses Discover network so you can't access your money. They've gone from a great bank to one that makes them difficult to work with.”

“Stay away from anything to do with Capital One They are the worst of the worst. Especially with their Capital One Credit Cards. I had a credit card with them at first they were ok I always made sure that I paid my balance in full every month. One month I had to split my payment in half and paid more than the month payment to keep from getting charged interest rates but they charged me anyway I told them they couldn't do that then I had ESPN briefly and I cancelled it I went in on the apt and removed the credit card and closed it out in December I was sent confirmation from Capital One that it was closed then Jan 6th 2026 I got charged for ESPN of $32.98 I told capital one that the account was closed I sent them proof they Remberst for it then they turned around and charged me again. They told me I didn't send enough proof how much more do you need when you send a screen shot showing it was closed. I had been with them for 5 months and ask for a credit increase I get a denial letter from credit wise stating I have 11 open accounts which in fact I had one now I have zero I paid my account off and closed it out before Feb 6th they were going to charge me again for ESPN. Now I can understand why they have a lawsuit against them for banking for the way they do people and when you call them u can't talk to anyone who speaks english. Zero stars all the way with a warning to stay away from Capital One period”

“This is for anyone at corporate that has a say over the Desk Top web page URL. The desktop page that I use to run multiple businesses with is deplorable. Our speeds are over 2500 MBS all sites including other financial institutions load fast. Capital one is way to slow. We understand and appreciate security and love TFA. But the site for capital one banking is all but unusable as far a time goes. As part of security we use virtual cards for the online purchase. Trying to gain access to the site to generate specific named accounts needs to be fast. In fact when it is this slow we tend to to use the actual credit card number to save the 10 to 15 minutes to gain access to the desktop site. So your system is actually making the credit cards service less secure. So in short "remove the friction" your system is causing your clients.”

“CapitalOne DOES NOT verify information on auto loans. BEWARE! I had someone that does not live at my house obtain an auto loan from CapitalOne and all their info is coming here. I spent 1 hour on the phone with them just to be told they do not care. THIS IS FRAUD! If someone uses your address to obtain a loan without your permission it’s fraud. I asked CapitalOne to reach out to this person as he is their customer and was told NO, THEY WOULD NOT DO THAT. Unreal. I will never be a CapitalOne customer after this.”

“This is the most frustrating company to deal with! You can waste hours on the phone trying to speak with a real person, then sit on hold several times and still not get help with your account issues. They are only interested in getting your money. Zero customer service!”