Doctor Cool & Professor Heat

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“I called today, July 9, 2026, at approximately 9:00 AM, to help my 90-year-old mother establish services and schedule services. Unfortunately, the experience was extremely disappointing. I explained to the representative that my mother is hard of hearing and prefers to communicate in Spanish(we are mix Arab and Mexican). I was told they could not speak with me or even create an account or schedule an appointment because they had to speak directly with my mother the owner of the house. I explained multiple times that she has significant hearing loss and that even hearing devices are not effective for her. The representative responded that they had Spanish-speaking staff available. I clarified again that the issue was not the language alone—it was my mother’s severe hearing impairment. Despite this, I was repeatedly told, “It’s our policy.” I asked where I could read this policy online, and I was told it was an internal policy. I then requested to speak with a manager, but instead of transferring me, I was simply told again, “It’s our policy.” As both a healthcare professional and a business owner, I fully understand the need for policies and procedures. However, good policies should also account for exceptional circumstances, particularly when caring for elderly patients and individuals with disabilities. There should be a compassionate and practical process for family members who are trying to help aging parents access services any type of services . To be clear, no one at the company made any inappropriate comments about my mother’s language. I mention this only because, unfortunately, those are the kinds of comments people sometimes make online. My mother’s preferred language is not the issue. She is a 90-year-old U.S. citizen who understands and speaks some English but prefers Spanish. The real issue is that she has severe hearing loss, making it extremely difficult for her to communicate over the phone regardless of the language being spoken. I hope this AC company reviews its policies and provides staff with better guidance on assisting elderly patients and those with hearing impairments. Accessibility, compassion, and common sense should be part of every customer experience.”

“Doctor Cool installed a new AC a couple of weeks ago. I’ve been happy with the AC (and the price). Today they sent someone out for a quality assurance visit (included with the install) just to make sure everything was good. Although the AC has been cooling fine, he found something that they could be improved upon. Its impressive that they want to ensure that they are doing the best they can, even when nobody else knows it could be better.”

“We have use Doctor Cool for many years. They first installed AC unit in a house we owned in Galveston and after moving to the mainland we have had a new AC installed along with a generator. The service is always exceptional. Always available in emergency situations to bail us out. Paul has been servicing or generator and goes above and beyond. He is very knowledgeable and the customer is his first priority. Thanks Paul!”

“Dr. Cool Professor Heat has been doing our AC & Heating work for us for out 20 years. The owner of Dr. Cool professor is the best and will work with you that best fits you your needs. Thank you very much and much appreciated!!! We had to change out our whole system about a month back and of course we chose a Trane. They put in 2 window units while doing the installation so we did not get too hot which was great as well. The installors, Tuan & Zack worked really great together and did a great job in 2 days and everything was done really well and the attic area where the installed the unit was cleaned up around the unit and ducts lifted in areas. They also were very nice and really respectful. Call Dr. Cool Professor Heat you will not be disappointed!!!😊”

“J.R and Carlos did our instillation of our new air ducts and thermostat. They worked quickly and were very professional. They cleaned up after themselves and were easy to talk to. This company is very responsive and sends out technicians quickly. We have used them for all of our AC needs.”