Link'S Cooling And Heating

Link's Cooling and Heating works out of Galveston, Texas, as the local HVAC outfit that keeps homes and small commercial spots comfortable across the island and into Dickinson. The crew handles the full range of cooling and heating needs in a place where salt air and heavy humidity beat up equipment fast. From routine maintenance calls to bigger furnace or heat pump jobs, they show up ready for the coastal conditions that turn small issues into big problems during peak summer or the rare winter cold front. Homeowners count on them for straightforward service without extra layers, whether it's a quick fix or a full system swap in older Galveston houses.

Technicians like Josh L. spend time on site measuring and recommending the best spots for new AC units so the setup runs efficient without wasting energy on the wrong placement. When problems hit, the team steps in to sort things out, including cases where they worked with manufacturers like Carrier to split costs and get the system running right again. Maggie stands out on service calls by showing up on time, walking customers through exactly what is wrong with the equipment, and treating the house with care while she works. Appointments book easily with text and email updates that keep everyone in the loop, and the same crew handles AC tune ups, heater repairs, ductless mini split installs, and commercial refrigeration checks without cutting corners on the diagnosis.

Customers keep coming back because the work holds up under tough local weather, the crew communicates clearly at every step, and the pricing stays reasonable for what gets done. Speed matters when an AC quits in July, and reviews show they respond fast while still delivering solid quality that lasts. Fair rates and polite, knowledgeable techs round out why people rate them at the top across the board. DIRT Score 5.0 from 860 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“When the Link sales representative, Josh L., came to the house, he was very professional, took the time to answer every question we had, and provided recommendations as to placement of the AC units to ensure they would be most efficient. He came to the house a second time to make sure all his calculations were accurate and to make sure he had addressed any concerns or questions we may have had. Prior to the installation, Michael B., the Installation Foreman, came to the house and spent about two hours surveying all they areas of the house, both inside and out, that were going to be affected by the installation of the AC units. The actual installation of our new AC system could not have been smoother. The primary installers, Wyatt L. and Luke A. were extremely professional and knowledgeable. The installation took three days, and each day they arrived early and worked non-stop, even during rainstorms. I don't think they ever took a break. They made every effort to keep the work area clean as they progressed and at the end of the day left it as clean as when they started. They're overall knowledge of the very complicated system they were installing was impressive. When the installation was complete, they thoroughly tested it to ensure it was operating properly then provided a detailed explanation on how to operate the system. Without exception, this experience, and the interaction with all the various Link employees, was the most professional work we have ever had done on any home we have owned. I would have absolutely no reservations or hesitation in recommending Link Service Heating & Cooling.”

“Editing the review and score based on working with Link to resolve our issues. They reached out to us in order to better understand what our issue was and how to resolve it. Long story short, it ended up with Carrier covering a portion and Link helping cover some of it as well. They understood our unit was relatively new and shouldn't have had the issues it did and worked with us to come to a reasonable resolution. We are keeping our install of the new Minisplits with them and look forward to having them put in Monday!”

“Never used Link before. They were recommended by a friend. Setting up the appointment was very easy. I liked the email and text reminders about the time AND when our technician was on his way and when he arrived. Very polite and courteous. Most importantly, VERY KNOWLEDABLE and knew how to diagnose the issue. I felt like he was confident in the problem and worked to resolved it straight away. The cost to fix the problem seemed reasonable. We have our AC back within 48 hours of it going down. Very pleased and will use them again.”

“Maggie did an outstanding job as our HVAC technician. She was extremely knowledgeable and took the time to clearly explain what was going on with our system, which we really appreciated. Her professionalism stood out right away—she arrived on time, communicated well, and treated our home with respect. What impressed us most was her attention to detail. She carefully inspected everything, didn’t rush through the job, and made sure all our questions were answered before wrapping up. On top of that, she was genuinely helpful, offering practical advice to keep our system running efficiently moving forward. Overall, Maggie provided excellent service, and we wouldn’t hesitate to recommend her to anyone needing HVAC work.”

“I had Link replace an old boiler multi-zone heating system. During the free estimate, the salesman discussed options for parts I may or may not have wanted included or replaced while the work was being done - with no pressure to select the most expensive or to rush into a contract. The install team was fabulous. They did a great job matching the connections, upgrading valves, and answering all my questions. I appreciated the follow up "happy visit" to delivery warranty paperwork and ensure that I was pleased with everything. Link even took care of filing rebate applications.”