Arrow Mechanical

Arrow Mechanical takes care of HVAC work around Garland, TX. Rick and Donna handle the day to day calls for air conditioning service and heater repairs. They work out of a spot on TX-276 in Rockwall and keep the doors open around the clock from Monday through Friday. Customers reach them for routine equipment checks and sudden breakdowns that need a technician on site the same day.

Reviews describe calls about units that quit cooling in the middle of summer. Rick has come out to service the same equipment multiple times and caught issues that other warranty crews tried to turn into bigger jobs. One customer had a coolant line clog that a second contractor fixed for a hundred dollars after Arrow said the whole unit needed replacement. Another review notes a late night call at eleven that got a callback by seven the next morning and the system running again by nine. Donna gets mentioned for keeping the office side moving on those jobs.

The crew shows up without always phoning ahead and quotes prices that some call fair and competitive after twenty years of repeat work. Service stays limited to weekdays since the place stays closed on weekends. Reviewers note that Rick and Donna answer the phone for after hours needs and keep the work moving once they arrive, though a few jobs left parts broken with no follow up visit.

Feedback splits across the eight reviews with a 2.9 Google rating. Some customers point to quick fixes and honest diagnoses while others flag unfinished heater repairs and claims that parts were damaged on purpose. DIRT Score 1.3 from 8 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Rick has serviced my AC equipment multiple times over the past few years and is always on time and provides professional expertise. I have had other providers sent out through my home warranty company that wanted to charge me for items not in need of repair. I have called Rick to come out and review their work and he has saved me significant dollars. I appreciate working with a contractor who is knowledgeable and honest. I highly recommend Arrow .”

“I found the technician Arrow sent out to be dishonest and believe he is not above sabotaging a unit to try to make a sale. He insisted that I pay him above the American Home Shield fee, claimed to do things he didn't, and the system has not been right since he left. He tried to sell me a new system and made derogatory statements about the inspector we hired to look at the house before purchasing, American Home Shield, my house, the brand of HVAC unit I have, and in my decision making ability. I would rate this company as a zero if Google would offer me that choice. Obviously, I do not recommend this company ... buyer beware.”

“Ac stopped working. American Home Shield assigned Arrow Mechanical. Showed up without calling first. Indicated unit was bad and needed to be replaced. Got a second opinion from a local contractor, and he determined it was a clog in the coolant line. $100 fix. Don’t thrust AHS or Arrow. Get a second opinion.”

“I called last night at 11 pm. By 7 am I was getting a call back. He was here by 9 am and my unit was cooling again. This was awesome since it was already 81° in the house by the time he arrived. He was done in15 minutes and on his way... Thank you Rick for always taking care of us.”

“I have been using Arrow Mechanical for over 20 years...Rick and Donna are two of the nicest people you will meet. I find the pricing very fair and competitive, and the service is very professional. Highly recommended!”

“Called Rick and Donna in 2015, prices were reasonable and they accurately diagnosed my issue. While I didn't have the repair work done at that time I still recommend this company.”

“This place is a scam! The owner said he would come back and fix a part that he and his team broke related to the heater. Lie!! We never got a call back, after numerous attempts to contact the office. The person in the office is incompetent, just like the owner. Stay away from this place!”