Garland Heating and Air Conditioning

Garland Heating and Air Conditioning operates out of Garland, TX and has handled HVAC work across the Dallas Fort Worth area since 1952. They focus on both residential and light to heavy commercial heating and cooling jobs, including full system replacements, routine maintenance, and fixes for older units that homeowners deal with in the Texas heat. The company keeps crews available for emergency calls and regular service, covering everything from basic repairs to bigger installs without adding extra layers of management that slow things down.

Their crews handle new AC installation and replacement, duct cleaning, heat pump repair, and heating system work for homes and businesses. When an AC unit quits in the middle of summer, technicians show up fast, check electrical parts or low refrigerant levels, and explain the problem before any work starts. One tech named Preston spent time laying out options for a customer so they could decide on repairs or a full swap. Another call fixed an unexpected shutdown by diagnosing the root cause on the spot and getting the system running again without pushing unnecessary parts.

Homeowners keep coming back because the team shows up on time, explains issues in plain terms, and gets the job done right the first time around. Reviews highlight solid communication during visits, fair pricing on repairs, and reliable quality that lasts through hot summers. Speed matters when the temperature spikes, and customers note that techs like Preston take the extra step to make sure everything is clear before leaving the site. DIRT Score 5.0 from 697 reviews on Finds.

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“Overall just bad. No resolution and no apology for anything. Had to replace my entire system with another brand new system. 1. 2021 - purchased new HVAC from Garland heating and air. around 15K. 2. 2022 - electrical issue where a part was needed 3.2023 - low on refrigerant and to pay for that. Issue happened on a Sunday, they don't have 24/7 support just a phone center that notifies "someone" that I need help. 4. 2024 - evaporator coil ($4,000) needed to be replaced. I was blamed for this by 1 of the 2 women that answer the phones. I had to argue each time just to credit the service charge after paying. 5. 2025 - compressor went out and was quoted $2,500 to repair and replace. even though a tune up was done a month prior. I was advised that they just go out that's the way it is. This happened on a Sunday I called the answering service twice. No call back. I got an email at midnight, when I was sleeping that an appointment was scheduled the next day. Had another company come out and the first thing he asked, "did I have this professional installed?" I said yes and asked why. His response was demoralizing. He said because it would have failed inspection right away having had the outside unit sitting on bricks just laying around instead of a pad. Which you can see in the pictures. It got worse in the attic. The unit was just sitting on the ground and also sitting on bricks. There were gaps in the connections because the unit was not properly fit according to the size. The just used my old system and just attached it with putty and duct tape. The filter housing was the incorrect size so we just had wasted air leaving the system. Also in the pictures. I'll be filing a complaint with the Better Business Bureau so hopefully a future customer will think twice. I explained my frustration over the phone and the only thing I got was that they'll talk to the manager about it. The last 4 photos are what the install should have looked like with a follow up done on the work to make sure everything is correct before the inspection is done.”

“I had an excellent experience with Garland Heating and Air Conditioning! My AC stopped working unexpectedly, and their team responded quickly and professionally. The technician was knowledgeable, honest, and took the time to explain exactly what was going on before fixing the issue. They had my system up and running in no time, and the pricing was fair with no surprises. It’s clear they truly care about their customers and stand behind their work. Highly recommend Garland Heating and Air Conditioning for anyone needing reliable and efficient AC repair serv”

“I gave 5 star for the quick appointment & the information as to what was going on with our A/C. I was told by the tech that I would be getting a quote by email, for a new A/C system within a day or so. Unfortunately I have not received any information regarding a quote. So I’m changing my review. To 1 star. I have used this company for many years prior to the new owners. Never had any issues. There are plenty of of other companies that would like to furnish us with a new system.”

“Preston was amazing. Discussed options and I appreciate the time he took to inform me. He did a great job and I will definitely call him again.”

“Excellent service. Techs arrived on time with advance notice, made sure that they put covers in the walking areas in the house to complete the job and cleaned up before leaving. Final installation was better than what the original builder did. Extremely happy with the service”