Longhorn Hvac Solutions

Longhorn HVAC Solutions handles heating and cooling work for homes and businesses around Waco, Texas. They cover residential new construction installs, routine maintenance, duct cleaning, and commercial service calls. The company keeps two phone lines open for bookings and focuses on both new equipment setups and repairs to older systems that have run for decades in the local climate. Homeowners in the area often deal with summer heat spikes and winter cold snaps that push units hard, so Longhorn steps in for full replacements or targeted fixes without pushing unnecessary work.

Their crews handle complete system swaps like putting in two new HVAC units with an air conditioner and gas furnace in one home while protecting floors and keeping the space clean during the job. Technicians show up fast on urgent calls, such as one that arrived within two hours to trace a heating issue on a unit over twenty five years old, locate a bad gas valve, and get it working again. They have also diagnosed problems in home units that other companies missed and repaired them to full function instead of defaulting to total replacement. Duct cleaning and commercial maintenance round out the list of tasks they complete on a regular basis.

Customers note solid results on installations and repairs along with clear explanations of what went wrong and how it got fixed, though response times on calls can vary and affect the overall experience. Quality of the work itself draws the strongest comments, especially when older equipment gets a second life instead of being scrapped. Speed shows up in the quick turnaround on some service visits, while price and communication receive more mixed feedback depending on the job. DIRT Score 3.52 from 69 reviews on Finds.

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“Longhorn Heating & AC installed 2 new HVAC systems in my house (Air con + gas furnance) in early April 2024. They were professional, kept the house clean, and protected the floors. The installation itself was done very well, both inside and out, and they hung the blower units with appropriate support. I would recommend them without hesitation!”

“My friend Tim recommended Longhorn services. I called their office for an appointment in Hunter. Head come out within two hours. He trouble shot my heating system which is over 25 years old and diagnosed it with a bad gas valve. He procured the gas valve stuck on there and all worked fine. But I gotta tell you Hunter make sure my heat was going today. He stayed at my house until 8 o’clock last night. He made sure this Vietnam vet didn’t go cold last night.”

“Our main AC failed 7/17 and I called for service. Phone service told me a technician would call. Two hours later the tech called from an unknown cell number and it went to voice mail. I called back two minutes later and it went to the answering service back at the main company. I called four more times with the same result. It's now the next day and still no call. I'm using a different contractor. Don't call these folks.”

“I have had great experiences with Longhorn over the last two years. Last year, they were the only one of four HVAC companies that was able to diagnose and fix our home unit without simply recommending a total replacement, worked good as new. This year, we had a surprise outage due to a separate issue and called them back out. They came out twice and were able to find a specific issue with the compressor that was fixed within a day, all for the cost of a service call. Shoutout to our tech Manny who was patient, friendly, and knowledgable while he was here this week.”

“I had an absolutely terrible experience with Longhorn Heating & Air Conditioning. Their management and dispatch team are extremely rude and unprofessional. The dispatcher I spoke with was not only impolite but also lacked basic knowledge about their own services. When I politely asked to speak with one of the installers who had worked at my home, she abruptly cut me off, saying there was nothing more they could do for me and refusing to promise a callback. Never in my life have I been spoken to so disrespectfully by a business. I was courteous throughout the conversation and did not deserve such dismissive and unprofessional treatment. If this is how they handle customer concerns, I can only imagine how they run the rest of their business. Save yourself the frustration—this company does not deserve your time or money. And Longhorn, don’t bother responding to this review. You will, of course, try to justify yourselves, but nothing you say will change the reality of who you are. Edit in response to the owner’s reply: Wow, what a complete misrepresentation of what actually happened. I was more than willing to communicate, but I simply asked to speak with a technician instead of being dismissed by an unhelpful and rude dispatcher. Instead of addressing the real issue—your team's rudeness and lack of professionalism—you are twisting the situation to make it seem like I was the problem. That couldn’t be further from the truth. If this is how you handle honest feedback, it only proves my point.”