Wilson Family Plumbing Htg & Air Llc

Wilson Family Plumbing Htg & Air Llc operates out of Rockwall County, Texas as a family-owned outfit that covers both HVAC and plumbing work for local homes. They stay licensed and insured while answering calls around the clock for emergencies that hit at any hour. One crew handles the full range of pipe, drain, water heater, and air system jobs so homeowners make a single call instead of lining up separate crews. Texas weather brings its own demands with summer heat that knocks out AC units fast and occasional cold snaps that freeze lines, and this team shows up prepared for both. They keep honest pricing in mind on every job and aim to finish the work right without callbacks.

Their services run from quick AC repairs on units that stop blowing cold air to full plumbing fixes like clearing clogged drains in sinks and showers or tracking down hidden leaks before they soak walls and floors. Technicians have handled broken AC systems after homeowners called in with no airflow, plus multiple plumbing leaks including a tub that dripped steadily, a loose master shut-off valve that needed tightening, and a sink leak that required proper sealing to stop the drip. They also take on water heater swaps, gas line checks, sewer camera runs to find root blocks, and frozen pipe repairs that stop damage in its tracks. The same crew rolls out for both trades so the work stays consistent across the house.

Homeowners keep coming back because the crew shows up fast when issues hit and keeps quotes clear from the start without padding the bill. Response speed stands out as a steady strength with ratings hitting nine out of ten on that front, and customers note the fixes hold up after the tech leaves. Quality comes through on jobs like sealing leaks properly on the first visit and getting air systems running again without extra trips. Price stays fair on the whole according to repeat callers who compared notes on similar work. DIRT Score 4.25 from 45 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“They respond very quickly. We've had several water leaks and they've been very fast and fair. Updated to... after the last leak, we learned their plumber that does the work isn't a master plumber. I've used them for 3 different issues, and the last caused me to hire a contractor to fix nearly ever wall in my house, and took over 6 months to get repaired... So for big projects, be cautious”

“DO NOT USE THIS COMPANY. they are not trust worthy. they lie, and they cut corners while charging you full price. Please take this review into full consideration before using this company. I was fully taken advantage of and I do not want this to happen to anyone else. They "fixed" a plumbing leak for me that cost me $7K. Less than a year later the leak started up again because they used unpermitted "solutions" to "repair” my leak then of course claimed no responsibility when I called them saying they needed to fix it, claiming it wasn't their fault and tried to quote me triple the cost to repair their shotty work. Even showed them proof their "repair” was leaking and they said it wasn't their fault. I don't know how they sleep at night knowing what they did. Please take my mistake as you're warning. Find a TRUSTWORTHY plumber who won't rob you. DO NOT USE THIS COMPANY”

“I cannot recommend Wilson Family Plumbing, Heating & Air Conditioning enough. Even though they are a small, family-run business, their level of professionalism and care rivals any large company. From the moment I reached out to them about my broken AC, they listened attentively to my concerns and made me feel like a priority. They scheduled an appointment quickly, arrived on time, and wasted no time diagnosing and fixing the issue. The technician explained everything clearly and worked efficiently without cutting any corners. What really stood out to me was their personal touch and genuine commitment to making sure I was comfortable again. If you’re looking for a company that values quality work, honesty, and great customer service, then Wilson Family Plumbing, Heating & Air Conditioning won’t let you down. They’ve earned a lifelong customer in me.”

“Excellent Service – Above and Beyond! I had several plumbing issues that needed fixing, including a leaky bathroom tub, a loose master shut-off valve, and a leak under the bathroom sink. The technician quickly diagnosed and fixed each problem, ensuring everything was properly sealed and functioning. They even went the extra mile to check for other potential issues. The work was fast, professional, and of excellent quality. Highly recommend!”

“I had an excellent experience with Wilson Family! From the initial consultation to the repair of my heating system, their team was professional, courteous, and efficient. They took the time to explain my options in detail and helped me choose the best option for my home. I highly recommend them to anyone looking for reliable services!”