Pro Masters Electric & Air Conditioning

Pro Masters Electric & Air Conditioning works out of McAllen, Texas, focusing on HVAC services for homes in the region. The company handles both air conditioning and heating systems, which makes sense in an area where summer heat runs high and systems take a beating from constant use. Their crew shows up for calls involving central units, mini splits, and furnace work when the weather shifts. Technicians such as Chad, Storee, Tony, and Josh handle the day-to-day tasks that keep indoor temperatures steady for homeowners dealing with typical Texas conditions.

They perform air conditioning repair and replacement along with regular maintenance visits to catch problems early. Heating system upgrades, heater inspections, and duct installation also form part of their workload, plus thermostat fixes when controls stop responding. Crew members explain repair options without pushing extra services and quote prices straight up so owners know the cost before work starts. Reviews note cases where the team fixed broken units on site and kept jobs moving without added delays from parts hunting or unclear next steps.

Customers often mention the honesty and straightforward approach from techs like Storee and Tony when it comes to pricing and explaining what needs fixing. At the same time, several reviews flag issues with communication gaps and unprofessional behavior that left homeowners frustrated. Speed and quality get mixed marks depending on the job, while price feedback stays more positive when the crew stays transparent. These patterns across the feedback explain the lower overall rating. DIRT Score 2.7 from 11 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Chad , Storee and Tony are all amazing to work with! Willing to educate when needed and they are honest when it is time to repair and price the project. By far the best in town!”

“Unprofessional. If there was an option for zero I would most definitely have chosen that. Disrespectful to the max. Do better .”

“Storee, Josh, Tony and Team are genuine honest people that provide reliable and trustworthy services. Highly recommended.”

“no Communication. Poor customer Service”

“Also a groovy place”