Lake Aire Htg & Air Conditioning Inc

Lake Aire Htg & Air Conditioning Inc has worked in Grayson County, Texas since 1974 out of their base in Pottsboro. This locally owned HVAC outfit handles heating and cooling demands for both homes and businesses across the area, including properties near W FM 996. They focus on full system installations, routine maintenance calls, and repairs for equipment like heat pumps and air handlers that face heavy use in the region's hot summers and occasional cold snaps. Homeowners often reach them for service when units stop performing or need checks after years of operation, counting on their established presence to address breakdowns without long delays.

Their crews install complete HVAC systems, perform maintenance inspections on fans and heat pumps, recharge refrigerant such as Freon when levels drop, and send technicians including Frank for on-site assessments at hotels or residences. In practice this means driving out to diagnose non-working units after installation, quoting large replacements over four thousand dollars during fan checks, and handling service requests that sometimes lead to separate inspection charges around four hundred dollars. They cover both residential part-time properties and commercial spots, scheduling during standard weekday hours while dealing with calls about systems that fail shortly after prior work.

Customers repeatedly note shortfalls in communication when calls go unreturned and messages receive no response, along with questions over quality when new installations stop functioning properly and price concerns from added bills or replacement suggestions that exceed expectations. These patterns show up across feedback on speed of response, reliability of repairs, and overall costs, which together explain the modest rating earned through consistent service shortfalls. DIRT Score 2.86 from 18 reviews on Finds.

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“Very disappointed. Initially, because they would not return my repeated calls, regarding heat-pump they installed (and was not working), I drove 90 miles to their Palm Springs office. They eventually inspected the unit and sent me a $400 inspection bill. Later, they sent a second bill, increasing the inspection cost from $400 to $700. The total round-trip distance the tech drove from his Salton City home to Borrego Springs was 65+/- miles. Going froward, they now send me a $700 bill every few months. Not suprisingly, no one has ever called in the past 2 years. I eventually bought a unit from a different vendor. I paid full price.”

“BEWARE! Lake Air installed a total HVAC system just over 5 years ago. We had them out for maintenance and to check the fan. The tech said we needed a whole new system costing over $4,000. We are very part time in Palm Desert and hardly ever use the air conditioner. We got a second opinion from another air conditioning company. He said there was nothing wrong with our system and didn't understand why it should be replaced. He changed out the Freon and charged $150 and was there over 3 hours just to make sure everything was working. So, if you have Lake Air come out, get a second opinion before you trust what they say. Very disappointed and won't ever use them again.”

“One star only. One of the tech or sales manager Frank stopped by at our hotel in DHS and offer his services, which we said ok , we will call you if we need anything. One week after I called and ask him if they can send tech to put a Freon , because other company did estimate and they reported that everything is ok , just need a Freon. Frank said yes we can do it, I will send tech over today. Technician, that he send came check something , talk to our maintenance guy and left. Our maintenance reported to me that there tech said its a fan problem, that needs to be fixed before he can put any Freon. Couple days after I got a call from Frank again, stating that it will cost $700 to replace fan and to add Freon all together around $1,300 he is not sure how much Freon we need it. Then I told him , it ok , we will figured it out , not to worry. Frank called me again couple of days after and told me if we are going to replace it or not , because this is the problem. Our maintenance guy called around and found out that fan cost only 150 , so we told him no we will continue to shop around, then Frank said ok we still have to pay $95 , which I was not aware of that before. Basically they never told me if there will be fee for him to come down to hotel , also Frank was offering kickback to my staff , if they convince me to get this deal of $700 ( game or movie ticket) Then today Frank brings me invoice and just pushes me to sign it , I clearly told him , I will not sign because I never authorize it , you need to inform you clients before not after. He still push me and argue and threatening me. Which is now very questionable , why Frank (assistant sales manager ) offer kick back if they professional company and many years of business?”

“Was promised a call back and never received one. I called back the next day. Left a message and still have not received a call back.”

“A great company that has been serving the valley and beyond for many years. Knowledgeable technicians that care about the people they serve.”