Knox AC & Heating, Inc.

Knox AC & Heating, Inc. operates out of Hot Springs, TX as a local HVAC outfit that handles both residential and commercial work across the area. They install, repair, and maintain heating and cooling systems on every brand of equipment, including heat pumps and ductless setups. The crew covers jobs from basic tune-ups to full replacements, serving homeowners and businesses throughout Hot Springs and Central Arkansas without any extra layers of management slowing things down.

In Hot Springs, TX the summers hit hard with long stretches of high heat that push air conditioners to their limit, so most calls involve fixing units that quit during peak hours or restoring heat when winter nights drop cold. They handle AC repairs on failed compressors, heating installation for older homes switching to new systems, duct cleaning to cut down on dust buildup, and commercial maintenance on refrigeration lines that run nonstop in restaurants and shops. Homeowners here often face clogged filters from pollen and humidity or uneven airflow in older ductwork, and the crew shows up with the right parts to get systems back online without dragging jobs out over multiple days.

Customers keep coming back because the work gets done on time, the repairs hold up through the seasons, and the pricing stays straightforward without surprise add-ons. Communication stays clear from the first call through the final walkthrough, which cuts down on confusion on bigger jobs. Speed matters when the temperature spikes or drops, and the consistent quality shows in repeat business from the same neighborhoods. DIRT Score 4.83 from 534 reviews on Finds.

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“Within 10 minutes of calling I received a call back from a tech who was at my house within a half hour. Bradley Scantling was able to identify the problem quickly and astutely, replacing the necessary part with as much speed as Knox did in responding to my service call. Furthermore, I asked if he could change out a thermostat that I’ve wanted to update for sometime and he was able to accommodate on the spot. We went from a unit that couldn’t keep up with the rising temperatures to being cool again in less than two hours from the time I called until the time Brad left. Great, great service.”

“Called first thing this morning for a unit that quite working at a rental. Maria was wonderful and got someone out there quickly. Eric Holland was very kind and polite while doing the service call and communicated everything needed. Great service!”

“Had a great experience with Brad, he worked with the manufacturer to obtain the obsolete parts in a timely manner and scheduled the work soon after we were available. He showed up promptly at scheduled time and did the repair in a timely manner. I will recommend Knox AC ( and Brad) to others and will call next time I need AC work.”

“We had initially called a different company, one local to the immediate area, thinking Knox wouldn’t service our area, (HSV) but felt uneasy about their quick recommendation to replace the whole unit within 30 minutes of looking at it. I called Knox just to make sure and they said they would service our area and could send someone today! Eric Holland was so patient and so thorough. He called the manufacturer and trouble shooter until he got the unit to working. In all he spent over 3 hours here working on our a/c. Even if I have to replace it down the line, I will go through them. I appreciated the quick response and the dedication to fix rather than replace.”

“Eric Holland was an amazing technician. Extremely friendly and professional. He diagnosed the issues with our AC quickly. He even found out our fan was spinning backward! Now our AC is running stronger and colder than it ever has. Thank you so much!”

“Eric Holland was a polite knowledgeable technician sent out to service our ac unit. He did not leave until it was cooling and working correctly. Definitely give these guys a call you won't be disappointed.”

“Eric H. Came to my house and was very professional! Was straight to the point in explaining what was wrong. Quick service was in and out. Extremely hot outside but kept a smile on his face from beginning to end! Thank you Eric for the cool air!!!! My dog and I appreciate it😁”

“Thank you Jared! Knox, you guys have a very special gem here. Jared was so very thorough, worked his tail off to get our house cooled off. He really showed genuine concern and effort to make things better and did exactly that!! Amazing job. 🤩🤩”

“Jared did a phenomenal job. He was very thorough and answered all my questions. Ac’s are so expensive to keep up with, Knox was responsibly priced compared to other companies in town.”

“Josey, Leon, Eric were amazing. I hope I am not missing anyone. Great guys to speak with, extremely polite and knowledgeable. I have used Knox A/C before and I will continue to use them. They are prompt, polite and fast to respond. This time they came out in a day and a half to put in a new A.C. and Furnace for me. Extremely prompt and polite and extremely hard working. Price was what I would expect to pay for two new units and again the service was excellent and prompt. Definitely would hire them. Thank you again gentleman.”