Bates Air Conditioning & Service Corp

Bates Air Conditioning & Service Corp works out of Houston, Texas, and focuses on HVAC jobs throughout the greater area. Joe Bates started the outfit back in 1964 with a straightforward approach to getting cooling and ventilation systems running right for homes and businesses. They take on refrigeration work, air conditioning installs, and maintenance across light commercial sites, industrial spots, manufacturing plants, labs, and food service locations. The crew sticks to year-round training so they stay sharp on current methods while owning their own equipment like a crane truck and scissor lifts to move jobs along without waiting on outsiders.

Their design-build side handles full commercial construction with an in-house metal fabrication shop and planning team that puts systems together from the ground up. Once the build finishes, the service crew steps in for ongoing repairs and upkeep on the same equipment they installed. Houston customers have called them out for AC breakdowns in the heat, where Chris showed up multiple times on different units, explained the problems and fixes in plain terms, and kept things honest about what needed doing. Shane Kent earns mentions for knowing the systems inside out and handling calls with solid follow-through that leaves folks feeling taken care of.

Reviewers note the crew moves fast when the call comes in, delivers clean work that holds up, and keeps communication direct without extra runaround on costs or timelines. That kind of steady response in tough Houston weather builds repeat business even when not every job goes perfect. DIRT Score 2.74 from 24 reviews on Finds.

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“Their drivers will cut you off while your getting on the freeway. Hey it’s a company vehicle, who cares if you hurt someone”

“Houston heat don't play call Bates they will save the day! Chris is always professional, honest and hard working. He has serviced our ac many times for different reason. He is great at explaining the what and why. Give that man a raise!”

“Shane Kent is so knowledgeable and has excellent customer service!”

“Incredible team of people. Very responsive, helpful, and have a customer-first approach to all they do. Refreshing HVAC company to work with.”

“Apparently they hire repeat DUI addicts as drivers. Guy destroyed my car and the company ignored my attempts to contact. Their Insurance took over a month to get me only $3K for a car with 40,000 miles on it. Didn't even cover the rental the entire time.”