Centerpoint Energy Inc

Centerpoint Energy Inc works out of Houston Texas in the HVAC trade where they handle energy systems tied to home heating and cooling. Homeowners in the area often deal with them for utility connections that support air conditioning and heating equipment especially during hot summers and cooler months. The company processes average monthly billing for residents and manages credits when accounts close or move as seen with cases starting in November. They insist on mailing checks for refunds even when payments came in electronically and have no other options for returning money owed to customers.

Technicians and office staff handle service requests around payment setups and system access but reviews show repeated problems like the online payment platform failing since October 2024 for users such as Tomas Pruski. Elling Wade waited over two months for a credit refund from average billing with multiple checks claimed sent yet never received. Ajay Shukla described the overall handling as the worst among utilities with no apparent concern for fixing issues while taylor booth pointed out the lack of competition options like Entergy leaving Houstonians stuck without alternatives for basic account management tied to their HVAC energy needs.

Customers consistently report slow responses on billing fixes poor quality in payment processing and high frustration with communication that ignores direct requests for electronic credits. Price complaints center on rate increases without improvements to service while speed issues drag out simple refunds for months. These patterns across the feedback show little attention to resolving everyday problems in the HVAC utility space. DIRT Score 1.89 from 45 reviews on Finds.

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“I moved in November: Centerpoint has owed me a credit refund from my average monthly billing for over 2 months. They claim a check has been sent, they claim a reissued check has been sent. They claim there is no way to issue my credit to me other than a mailed check: funny, given I paid electronically for years, you'd think they would be in the 21st century and able to issue an ACH refund. If a customer went this long without paying their bill, they'd be singing a different tune. Absolutely disrespectful and unprofessional.”

“I seriously want to know how the executives are able to bonus and raise our rates while the online payment system has not worked correctly since I've used CenterPoint in October 2024. Instead of paying the executives bonuses that money needs to be spent on the customer experience or lack there of. Houstonians deserve better than this.”

“Cannot believe a company can be that horrible to its customers. Worst of utility. They must be tied to bottom of utilities in customer satisfaction. Worst thing is that they do not care.”

“Terrible customer service. Rather than complaining here, everyone needs to write their city councilman and congressman and ask that Centerpoint be subject to competition. Entergy isn't far away. Write them and ask that Houstonians have another option.”

“Centerpoint refuses to invest in rickety infrastructure in the Kingwood area, where power delivery is underground. I’ve had FAR BETTER service from power utilities with pole delivery! If a neighbor sneezes, my power fails.”