J M Appliance & A/C Repair

J M Appliance & A/C Repair works out of Houston, Texas on HVAC systems and appliance fixes for houses across the city and nearby spots. Houston heat and humidity hit air conditioners hard every summer, and these crews handle the breakdowns that come from nonstop use plus the occasional washing machine or dryer issue that pops up in older homes. They show up for both routine checks and emergency calls when units quit or start making noise, dealing with the mix of older equipment and new installs that fill neighborhoods from the inner loop out to the suburbs.

Technicians roll out to diagnose problems like a washing machine that shakes violently only during the drain cycle at the end of a wash, or air conditioners that need model numbers checked fast for parts. One tech named Jeffery came by on a Saturday, snapped photos of the unit, and moved on without much explanation in some cases. They also step in on home warranty jobs to push through replacements when the paperwork drags, keeping homeowners updated on timelines even when the warranty side stays quiet. Jobs range from quick part swaps on appliances to full system checks on HVAC units that run constantly in the summer months.

Reviews show uneven results on how these calls go, with some homeowners pointing to short visits that left issues unresolved and others noting rude tones during scheduling that left families upset. Positive notes focus on the times crews stayed in touch during warranty replacements and handled stress without adding to it, though speed and clear explanations fell short in multiple accounts. Communication and quality come up as the main sticking points across the board. DIRT Score 2.5 from 23 reviews on Finds.

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“Bad experience. The service man sounded nice and pretty professional over the phone. He asked what the problem with the machine was. I let him know it VIOLENTLY shakes during only the draining part towards the end of a wash. He responds letting me know that he's ordering the part for that and will reach out after he gets it to schedule the appt. He does call back a few days later and arrives a few days later after that. He goes in, asks again what the problem on the machine is, we remind him. He ends up not replacing any parts or even opening up the machine. He sees some furniture wedge shims used to level the machine perfectly that I had put and immediately says that the problem is the floor isn't level and literally leaves it as it was but without any of the shims under it. Waste of time, and home warranty company payment. Even had the audacity to act like everything is fine as he's trying to speak over loud banging the machine is making over the phone. Very disappointed and was left with no legitimate attempt to fix/ inspect any parts or leveling. Reached out to the home warranty and they are sending another company, thank God without charging me again. Recommend steering away from this guy if you need a solution. He had no hesitation getting paid for an appliance issue and not doing a single thing to help remedy or fix it. Not even a real diagnosis (didn't check to see if bearings in machine or any parts are damaged). Don't trust them, and will not be using this company's service or recommending them.”

“If I could leave a review with ZERO stars I would. This was the WORST service ever. We had a technician come out Saturday to diagnose the issue, I Believe his name was Jeffery. He was there 5 minutes, took pictures of the model numbers, and said okay we will get in touch with you. We asked how this worked because our understanding was that the issue at hand would be repaired that day. After discussing he stated that They would call to collect the service charge. Maria, the owner I assume, called to collect the fee and I asked her again how this worked because we have already waited 2 weeks to have someone come look at the problem only to be told in 5 minutes they would get back to us. She said she would try to get someone to come out early one Wednesday morning before We went to work pending they can get the parts (understandable). She said she would call us back that day or Sunday to confirm and that we could make the payment when the call was returned. We never heard back and tried to call with no response and no call back. Tried again Monday and my call was ignored multiple times with no call back from my voicemail. Called yet again Tuesday with no response. This made at least 5 calls between my husband and I with ZERO call backs. Today I get a call from the warranty company saying they dropped our claim because we REFUSED PAYMENT! This is the WORST service We have ever received and then to top it off to try and make it our fault by lying saying we were refusing to pay when we were told we could pay when they called back to schedule the tech! Very unprofessional and a waste of time and money to even consider using this company for any service.”

“We have a home warranty company and they were a pain to work with. JM went above and beyond to work with them, keep us in the loop (more than the warranty co did) and get us the replacement we needed. They were so kind when we were so stressed. I can’t give enough stars to thank them.”

“I am disappointed to say that I cannot and will not recommend J&M Appliance. This is the first time I have ever seen my wife visibly shaken because of how a service company handled our service request. Rude and condescending only begins to describe my wife’s treatment by these folks. The initial visit to diagnose the problem with our double oven went well enough, and we were told parts would be ordered, but after waiting several weeks we found out parts were not ordered, a follow up visit was not scheduled, calls not returned promptly, and when a date was finally scheduled, they did not show up, saying we were wrong on the date even when we had proof of their commitment. After additional calls to attempt to set up another convenient time, they finally refused to service us. Choose to use them at your own risk. They have not yet figured out what customer service is.”

“Do not recommend them! Overpriced, rude and unprofessional. Do not expect invoice for the service. They do not like to be responsible for their work, but expect to pay up front, because Jessie will be asking for your CC number. Having big problems with those guys and regret I let therm to install 3 complete AC systems. Now found another AC serve that cost 30% less always on time and finally got invoices.”