Service Refrigeration Llc

Service Refrigeration Llc works out of Houston, Texas, on HVAC systems for both homes and commercial spots. Houston weather brings brutal heat and humidity most of the year, so air conditioning units and related cooling equipment take a beating and need regular attention to stay running. The company takes calls for repairs on these systems along with some refrigeration work that overlaps with HVAC setups, such as commercial ice machines that homeowners or businesses rely on during long summers. Common problems in the area include units that quit after short runs or basic maintenance items that affect overall performance.

They handle jobs like changing water filters on Arctic Temp ice machines and trying to get commercial cooling equipment back online after it stops working. Technicians show up for these service calls, though reports mention late arrivals and time spent on personal calls during the visit. Office staff field incoming requests, but some interactions end with dropped connections before details get sorted out. Work often involves quick checks on filters or basic diagnostics, and vehicles from the company appear on local roads like the Hardy Toll Road while heading between sites.

Feedback shows repeated notes on delays, rough phone handling, and techs who seem distracted or short on specific machine experience during visits. Customers mention arguments over whether a fix held up and unprofessional behavior on site that left issues unresolved. These patterns across the reviews point to shortfalls in speed, communication, and follow-through on HVAC and refrigeration tasks. DIRT Score 1.77 from 14 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“An employee of theirs in a company truck tailgated me on Hardy Toll Rd 12/19/2021 around 5:50pm while I was already going 80mph. He then passed me going even faster. He exited for 610 west tailgating ANOTHER car for exiting going the speed limit. If this is a sign of how their company operates…. smh.”

“Called them out to work on a comercial ice machine. They changed the water filters and said it was fixed. I told him that it was not fixed it works for two housers then quits. He argued with me about it. I asked him if he had ever worked on an arctic temp ice machine before. He said no but he knows ice machines. 2 hours after he leaves ice machine does not work. I had to call another company in to fix it. Then I get a $300 bill for him being here 30 minutes and not even fixing the machine”

“Tech was late, unprofessional, and talked to his friends on his cell phone the whole time (loud and with profanity)”

“Good morning, please talk to the people you have answering phone calls, they are hanging up on you. Thank you.”

“Pretty good service”